Remote ServiceNow Solution Architect for ITSM, FSM, CSM

Fujitsu; Dallas (TX); A distancia; USD 135.000 - 189.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive benefits

Flexible work environment

Training & development

Remote position

Descripción de la vacante

Fujitsu in the United States is seeking a ServiceNow Solution Architect to lead enterprise-scale implementations across ITSM, FSM, and CSM. You will own the architectural vision, design solution options, and guide onshore and offshore teams through complex deliveries.

This remote role requires ServiceNow certifications, strong integration skills, and a leadership mindset. Fujitsu offers a competitive salary, comprehensive benefits, and a flexible, innovative work environment.

Formación

• 5+ years of experience in ServiceNow solution architecture across enterprise-level implementations.
• Deep understanding of ITSM: Incident, Problem, Change, Request Fulfillment, Service Catalog, CMDB.
• Deep understanding of FSM: Work Orders, Scheduling, Dispatch, Mobile capabilities.
• Deep understanding of CSM: Cases, Accounts, Contacts, Service Portals, Omni-Channel.
• Strong knowledge of platform governance, upgrades, security, performance tuning, and cloning strategies.

Responsabilidades

• Define architectural vision for ServiceNow solutions across ITSM, FSM, and CSM.
• Produce solution designs including technical specifications and data models.
• Translate requirements into technical designs and user stories for dev teams.
• Lead client workshops and gather business/technical requirements.
• Mentor ServiceNow developers and technical consultants across onshore/offshore teams.
• Establish governance policies, standards, and architectural guidelines.

Conocimientos

ServiceNow Architecture

ITSM FSM CSM

JavaScript GlideScript

Integrations REST SOAP

Stakeholder Engagement

Leadership

Educación

ServiceNow CSA

CAD

CMA

CIS ITSM

CIS CSM

CIS FSM

Herramientas

REST

SOAP

IntegrationHub

Jelly/HTML/CSS

Descripción del empleo

Fujitsu in the United States is seeking a ServiceNow Solution Architect to lead enterprise-scale implementations across ITSM, FSM, and CSM. You will own the architectural vision, design solution options, and guide onshore and offshore teams through complex deliveries.

This remote role requires ServiceNow certifications, strong integration skills, and a leadership mindset. Fujitsu offers a competitive salary, comprehensive benefits, and a flexible, innovative work environment.