Remote ServiceNow Architect for Federal Programs

ITC Federal, LLC; Idaho; Remote; USD 150.000 - 210.000; Vollzeit

Benefits dieser Stelle

Health, Dental, Vision

401(k)

FSA

Holidays

PTO

Education reimbursement

Zusammenfassung

ITC Federal, LLC is seeking a ServiceNow Architect to design and drive enterprise-level ServiceNow solutions for federal customers. You will lead solution design across ITSM, ITOM, CMDB, and security modules, architect secure integrations, and own release management.

This is a fully remote US position requiring East Coast hours and collaboration with stakeholders under NIST/FISMA. You will mentor developers, guide platform best practices, and help modernize IT services for government missions.

Qualifikationen

• 8+ years of hands-on ServiceNow experience with 3+ years in architect/lead roles.
• Experience architecting enterprise ServiceNow solutions across ITSM, ITOM, CMDB and at least one of HAM, SAM, HRSD, SPM, GRC, or SecOps.
• Expert-level scripting and development skills: JavaScript, Glide APIs, Business Rules, Script Includes, and scoped app development.
• Experience architecting integrations using REST/SOAP, IntegrationHub, MID Servers, and middleware technologies.
• Strong knowledge of CMDB design, data modeling, and the Common Service Data Model (CSDM).
• Experience owning release management across Agile sprints and environments.
• Track record of setting development standards, leading code reviews, mentoring developers/administrators.
• Strong communication skills for federal stakeholders; CSA and CAD certifications required; CIS certifications required.

Aufgaben

• Design and lead architecture, implementation, and optimization of the ServiceNow platform across enterprise modules.
• Translate business goals into scalable, maintainable, secure solutions.
• Lead workshops and technical design discussions with stakeholders.
• Proactively identify risks, dependencies, and design gaps early in the lifecycle.
• Design, develop, and deploy custom applications within ServiceNow for federal requirements.
• Architect and implement secure integrations using REST/SOAP, IntegrationHub, MID Servers.
• Own end-to-end release management and maintain release documentation across sprints.
• Mentor developers and administrators; present solutions to technical and non-technical audiences.
• Collaborate with federal stakeholders to align solutions with modernization goals and security frameworks.
• Monitor releases and guidance on platform improvements; support Windows Server integrations.

Kenntnisse

ServiceNow architecture

Enterprise ITSM/ITOM/CMDB

REST/SOAP integrations

Scripting: JavaScript/Glide

Leadership & mentoring

Tools

IntegrationHub

MID Server

Flow Designer

ServiceNow Vault

Jobbeschreibung

ITC Federal, LLC is seeking a ServiceNow Architect to design and drive enterprise-level ServiceNow solutions for federal customers. You will lead solution design across ITSM, ITOM, CMDB, and security modules, architect secure integrations, and own release management.

This is a fully remote US position requiring East Coast hours and collaboration with stakeholders under NIST/FISMA. You will mentor developers, guide platform best practices, and help modernize IT services for government missions.