Remote ServiceNow QA Analyst | ITSM & ITOM

Systematix; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Systematix is seeking a ServiceNow QA/Test Analyst for a remote, 6-month contract to support a live sciences client. You will validate ServiceNow ITSM/ITOM functionality, develop test plans, and drive end-to-end testing across the platform.

Work with QA leads, analysts, developers, and stakeholders to ensure quality and readiness for production deployment. The ideal candidate has 5+ years in software testing with hands-on ServiceNow ITSM testing, ITOM discovery experience, and a strong grasp of

Qualifications

• 5+ years of experience in software testing or quality assurance, including experience supporting enterprise ServiceNow implementations.
• Hands-on experience testing ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
• Experience supporting or testing ITOM capabilities, including Discovery.
• Experience developing test plans, test scenarios, test scripts, and traceability matrices.
• Strong understanding of functional, integration, regression, end-to-end, and User Acceptance Testing (UAT).
• Experience managing defects through their full lifecycle, including logging, prioritization, retesting, and validation.
• Experience using test management and defect tracking tools.
• Familiarity with the ServiceNow Automated Test Framework (ATF) is considered an asset.
• Strong understanding of ITIL principles and ServiceNow best practices.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to work collaboratively within cross-functional, globally distributed project teams.

Responsibilities

• Develop and execute test scripts, test scenarios, and test cases supporting ServiceNow ITSM modules and ITOM Discovery across functional, integration, regression, end-to-end, and User Acceptance Testing (UAT) cycles
• Collaborate with the Test Lead, Business Analysts, developers, architects, and business stakeholders to ensure testing activities align with approved business requirements, solution designs, and project objectives
• Validate functionality across core ServiceNow modules including Incident, Problem, Change, Request, Service Catalog, Knowledge Management, CMDB, and ITOM capabilities
• Ensure complete traceability between business requirements, user stories, test cases, test execution, and test results throughout the testing lifecycle
• Coordinate testing activities with business subject matter experts, developers, architects, and process owners to ensure comprehensive solution validation
• Manage the complete defect lifecycle, including defect logging, triage, prioritization, retesting, validation, and resolution tracking
• Prepare and maintain test data while ensuring test environments remain stable, available, and suitable for execution activities
• Support User Acceptance Testing (UAT) planning, execution, issue resolution, and business stakeholder engagement
• Promote the adoption and effective use of the ServiceNow Automated Test Framework (ATF) and support test automation initiatives where appropriate
• Produce comprehensive testing documentation including test plans, execution reports, quality metrics, defect summaries, and test closure reports
• Ensure all testing activities align with ITIL best practices, ServiceNow platform standards, and enterprise governance requirements
• Identify opportunities to improve testing methodologies, quality assurance processes, and overall delivery effectiveness through continuous improvement initiatives

Skills

Software testing

QA best practices

Test automation

ATF

ITIL

UAT

Defect management

Communication

Tools

ServiceNow ITSM

CMDB

ATF (Automation Test Framework)

Test management tools

Job description

Systematix is seeking a ServiceNow QA/Test Analyst for a remote, 6-month contract to support a live sciences client. You will validate ServiceNow ITSM/ITOM functionality, develop test plans, and drive end-to-end testing across the platform.

Work with QA leads, analysts, developers, and stakeholders to ensure quality and readiness for production deployment. The ideal candidate has 5+ years in software testing with hands-on ServiceNow ITSM testing, ITOM discovery experience, and a strong grasp of