ServiceNow Platform Ops Engineer

System One; Merrifield (VA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Job summary

System One seeks a ServiceNow Platform Ops Engineer to administer and maintain ServiceNow environments, ensuring platform health, performance, and stability. You will manage configurations, plugins, integrations, and upgrades while coordinating remediation and governance activities.

Responsibilities include incident and change management, access provisioning, and leading reviews with teams and stakeholders. On-site work is required, with a strong emphasis on security and compliance.

Qualifications

• Experience in ServiceNow system administration and platform operations.
• Knowledge of ITSM modules and related platform components.
• Strong problem-solving and stakeholder management skills.

Responsibilities

• Administer and maintain ServiceNow production and non-production environments.
• Manage platform configurations, plugins, integrations, and features.
• Conduct health assessments and coordinate remediation activities.
• Ensure security, compliance, and governance adherence.
• Support patches, hotfixes, and security updates.
• Coordinate instance cloning across environments for consistency.
• Plan upgrades with validation and post-upgrade stabilization.
• Handle developer access requests and environment provisioning.
• Lead weekly reviews with support teams and stakeholders.
• Review incidents, changes, and advisories; escalate critical issues.
• Track defects and remediation plans to closure.
• Participate in governance and architecture discussions.

Skills

ServiceNow

Platform Operations

ITSM

Incident Management

Problem Management

Job description

Job Title: ServiceNow Platform Ops Engineer
Remote – offsite

Responsibilities

• Administer and maintain ServiceNow production and non-production environments, ensuring optimal platform health, performance, and stability.
• Manage platform configurations, system properties, plugins, integrations, and platform features.
• Conduct platform health assessments and coordinate remediation activities to maintain operational excellence.
• Ensure platform adherence to security, compliance, and governance standards.
• Support platform maintenance activities, including patches, hotfixes, and security updates.
• Coordinate instance cloning activities across development, QA, test, and production environments, maintaining environment consistency.
• Manage upgrade preparation, environment validation, and post-upgrade stabilization to ensure seamless platform updates.
• Support developer access requests, admin permissions, and environment provisioning.
• Serve as a primary point of contact for ServiceNow operational support, leading weekly reviews with support teams and stakeholders.
• Review incidents, cases, problem records, change requests, and platform advisories, escalating critical issues as needed.
• Track platform defects, PRBs, support cases, and remediation plans to closure.
• Participate in governance, change review, and architecture discussions affecting the platform.

Requirements

• Experience in ServiceNow System Administration and Platform Operations.
• Knowledge of ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer.
• Experience with Platform Upgrade and Release Management.
• Proficiency in Incident, Problem, Change, and Knowledge Management.
• Knowledge of Instance Cloning and Environment Management.
• Experience with ServiceNow Integrations and Plugin Administration.
• Strong operational support and vendor management skills.
• Ability to monitor platform performance and enforce platform governance.
• Strong troubleshooting, communication, and stakeholder management skills.
• On-Site work requirement.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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