Remote ServiceNow ITSM Developer - Design & Optimize

Red River; Montpelier (VT); On-site; USD 110,000 - 160,000; Full time

Job summary

Red River is seeking a seasoned ServiceNow ITSM Developer to design, develop, and operate ITSM solutions. This hybrid role emphasizes scalable, user-friendly experiences and ITIL-aligned processes while collaborating with ServiceNow leadership and business partners to advance a multi-year roadmap.

You will work on service catalog expansion, UX improvements, and maturity initiatives, balancing near-term needs with long-term strategy for a high-availability platform.

Qualifications

• 7+ years of ServiceNow experience focused on ITSM modules.
• ACTIVE Secret Clearance.
• Experience with ServiceNow Service Operations Workspace (SOW).
• Strong development experience with ITSM modules and scripting.
• Experience supporting production environments.
• Strong understanding of ServiceNow architecture and ITIL.

Responsibilities

• Design and maintain scalable, secure ITSM solutions in ServiceNow.
• Develop using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer.
• Configure core ITSM modules: Incident, Problem, Change, Request, Knowledge.
• Optimize Service Catalog items and workflows for usability and adoption.
• Collaborate with stakeholders to simplify workflows and improve UX.
• Support incident triage, root cause analysis, and platform stability.
• Maintain development standards and governance alignment.
• Support integrations (e.g., SAP).
• Participate in testing, deployment, and support.
• Troubleshoot platform issues and provide resolutions.

Skills

Collaboration

Creativity

Empathy

Integrity

Judgment

Purpose

Resilience

Selflessness

Tools

ServiceNow

SAP

Flow Designer

SOW

HAM

Job description

Red River is seeking a seasoned ServiceNow ITSM Developer to design, develop, and operate ITSM solutions. This hybrid role emphasizes scalable, user-friendly experiences and ITIL-aligned processes while collaborating with ServiceNow leadership and business partners to advance a multi-year roadmap.

You will work on service catalog expansion, UX improvements, and maturity initiatives, balancing near-term needs with long-term strategy for a high-availability platform.