Remote ServiceNow ITOM Consultant: Event Mgmt, Discovery

Optomi; United States; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Optomi is seeking an experienced ServiceNow ITOM Consultant to enhance the client’s ITOM capabilities, focusing on Event Management, Discovery, and AWS integrations. This fully remote role requires strong technical skills and effective client-facing communication. The candidate must be US-based and authorized to work in the U.S.

without sponsorship. Responsibilities include configuring and optimizing Event Management, implementing Discovery, and tuning the AWS Service Graph Connector, with

Qualifications

• Active ServiceNow CSA and CAD certifications; CIS ITOM certifications preferred.
• Hands-on experience with ServiceNow Event Management and streamlining complex environments.
• Experience implementing and configuring ServiceNow Discovery and AWS integrations.

Responsabilités

• Configure and optimize Event Management to improve alert quality.
• Implement and tune Discovery to enhance infrastructure visibility and CMDB data quality.
• Configure, troubleshoot, and tune the AWS Service Graph Connector.
• Support identification and reconciliation of configuration items through IRE.
• Enhance visibility using Agent Client Collector and other ITOM capabilities.
• Collaborate with technical teams and client stakeholders to gather requirements and deliver solutions.

Connaissances

ServiceNow ITOM

Event Management

Discovery

AWS integration

CIS certifications

CSA certification

CAD certification

Client communication

IT operations

Outils

AWS Service Graph Connector

IRE

Health Log Analytics

Agent Client Collector

Container visibility

Description du poste

Optomi is seeking an experienced ServiceNow ITOM Consultant to enhance the client’s ITOM capabilities, focusing on Event Management, Discovery, and AWS integrations. This fully remote role requires strong technical skills and effective client-facing communication. The candidate must be US-based and authorized to work in the U.S.

without sponsorship. Responsibilities include configuring and optimizing Event Management, implementing Discovery, and tuning the AWS Service Graph Connector, with