ServiceNow ITOM

TechDigital Group; Leavenworth (KS); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading company in the IT sector is seeking a ServiceNow ITOM and AIOps Specialist to enhance their IT operations. The ideal candidate will have extensive experience in ServiceNow ITOM implementation and AIOps tools, focusing on automation and integration. This role involves overseeing event management, collaborating with cross-functional teams, and ensuring the effective use of ServiceNow modules. Candidates should possess strong scripting skills and a bachelor's degree, along with a commitment to staying current with industry trends.

Qualifications

• 5+ years in tools/infrastructure, 3+ years in ServiceNow ITOM.
• Strong scripting skills in JavaScript, Shell, and Perl.
• ServiceNow ITOM certification is mandatory.

Responsibilities

• Oversee and implement event processing rules and automation for ServiceNow.
• Design and develop ServiceNow ITOM modules, including Discovery and Service Mapping.
• Collaborate with teams to optimize IT operations processes using AIOps.

Skills

Scripting skills

Event management

AIOps techniques

System administration

Education

Bachelor's degree

Tools

ServiceNow ITOM

Truesight

RabbitMQ

Apache Tomcat

MySQL

Elasticsearch

Job description

Job Description: ServiceNow ITOM and AIOps Specialist

Looking for an experienced ServiceNow ITOM resource with AIOps experience.

The candidate should have experience in implementing, configuring, and customizing ServiceNow ITOM modules, as well as experience with AIO tools and techniques.

Previous experience providing support and consulting for ServiceNow ITOM and similar tools like Truesight or Moogsoft is required. Solid experience with RHEL/CentOS and familiarity with command line and basic system administration are essential. Knowledge of MySQL and the ability to construct basic SQL queries is also needed.

Knowledge of some of the following technologies is preferred: Nginx, Apache Tomcat, ElasticSearch, RabbitMQ, REST, JSON, TCP/IP Networking, Java JVM.

Responsibilities:

1. Oversee and implement event processing rules, transforms, automation, auto assignments, views, integration activities, and enterprise adoption strategies for ServiceNow Event Management. Showcase strategies to teams and leadership.
2. Interface with management, assist with strategy, roadmaps, and design new functional expansions of the tool platforms. Be a self-starter motivated by success, capable of managing time effectively. Work outside normal hours and on weekends as required.
3. Design, develop, and implement ServiceNow ITOM modules, including Discovery, Service Mapping, and Event Management.
4. Configure ServiceNow ITOM modules to meet business needs and ensure integration with other ServiceNow modules.
5. Develop custom workflows, scripts, and integrations as needed.
6. Collaborate with cross-functional teams to understand business requirements. Use AIOps techniques and tools to optimize and automate IT operations processes.
7. Perform system testing and quality assurance activities.
8. Provide ongoing support and maintenance of ServiceNow ITOM modules.

Desired Skills, Experience, and Knowledge:

• Bachelor's degree with 5+ years in tools/infrastructure and 3+ years in ServiceNow ITOM implementation, configuration, and customization.
• Strong scripting skills, particularly in JavaScript, Shell, and Perl.
• Experience with event management tools like ServiceNow ITOM, Truesight, or Netcool.
• Development and implementation experience in ServiceNow ITOM, including MOM, Client, HLA applications.
• Stay current with ServiceNow and AIOps technologies and trends.
• Knowledge of RabbitMQ, Apache Tomcat, MySQL, Elasticsearch is preferable.
• Experience with AIOps tools and techniques such as machine learning, data analytics, and automation.
• Understanding of IT operations processes and best practices.
• Experience with ServiceNow workflows, scripting, and integrations; knowledge of ITSM and CMDB modules.
• ServiceNow ITOM certification is mandatory; additional certifications are a plus.
• Familiarity with tools like SolarWinds and CI/CD practices.
• Knowledge of Infrastructure Operations and experience in creating high-level and low-level designs.
• Understanding of security best practices in server configuration and access controls.
• Development or testing background is advantageous.