Remote ServiceNow Intern - ITSM & Automation

Grow Financial Federal Credit Union; United States; Remote; USD 23,000 - 32,000; Part time

Job summary

Grow Financial Federal Credit Union is offering a ServiceNow Intern position that provides hands-on exposure to IT Service Management (ITSM) processes, workflow automation, and platform configuration. This fully remote internship starts Spring 2027 and is open to students enrolled at USF, UT, or USC.

The role requires 20 hours/week with flexible scheduling to fit school commitments. Competitive pay starts at $20/hour.

Qualifications

• Must be currently enrolled as a student pursuing a degree in Information Systems, Information Technology, Computer Science, or a related field at the University of South Florida, University of Tampa, or University of South Carolina.
• Interest in IT Service Management (ITSM), workflow automation, and enterprise platforms.
• Familiarity with ServiceNow concepts (IT support incidents and requests, change requests, and network fundamentals are preferred).
• Basic understanding of IT support processes and service delivery concepts.
• Strong attention to detail and ability to communicate timely, clearly, and to work collaboratively in a team environment.
• A strong willingness to learn and demonstrate in practice new IT concepts.

Responsibilities

• Support ITSM processes and ServiceNow platform needs under supervision.
• Ticket lifecycle management, basic configuration tasks, testing, and data validation.
• Documentation and procedural process work for IT services.
• Collaborate with Service Delivery team using Teams and WebEx.

Skills

ITSM concepts

ServiceNow

Team collaboration

Attention to detail

Willingness to learn

Education

Pursuing degree in IS/IT/CS

Tools

Microsoft Teams

Cisco WebEx

Job description

Grow Financial Federal Credit Union is offering a ServiceNow Intern position that provides hands-on exposure to IT Service Management (ITSM) processes, workflow automation, and platform configuration. This fully remote internship starts Spring 2027 and is open to students enrolled at USF, UT, or USC.

The role requires 20 hours/week with flexible scheduling to fit school commitments. Competitive pay starts at $20/hour.