Customer Experience Intern: Tech Assets & ServiceNow

Wayne State University; New York (NY); Hybrid; USD 24,893 - 41,755; Part time

Job summary

A university is seeking a Customer Experience intern for their Technology Department in New York, NY, offering hands-on experience managing IT assets, utilizing ServiceNow, and analyzing customer service surveys. The internship is full-time over 12 weeks, allowing remote work one day per week. Candidates should be enrolled in a relevant major and possess strong communication skills. The hourly pay ranges from $18.07 to $30.31 based on qualifications.

Qualifications

• Enrollment at a college or university during the internship.
• Major in Information Systems or related discipline.

Responsibilities

• Manage computer assets from procurement to disposition.
• Review and analyze ServiceNow tickets for overdue tasks.
• Assist in customer service survey feedback reviews.
• Evaluate and categorize generic service requests.
• Update and maintain the internal knowledge base.
• Support the ServiceNow team with business projects.

Skills

Proficient in Microsoft Office Suite

Strong written/oral communication

Ability to meet deadlines

Interpersonal skills

Education

Currently enrolled in college

Major in Information Systems or related discipline

Job description

A university is seeking a Customer Experience intern for their Technology Department in New York, NY, offering hands-on experience managing IT assets, utilizing ServiceNow, and analyzing customer service surveys. The internship is full-time over 12 weeks, allowing remote work one day per week. Candidates should be enrolled in a relevant major and possess strong communication skills. The hourly pay ranges from $18.07 to $30.31 based on qualifications.