ServiceNow Intern- Spring 2027

Grow Financial Federal Credit Union; United States; Remote; USD 23,000 - 32,000; Part time

Job summary

Grow Financial Federal Credit Union is offering a ServiceNow Intern position that provides hands-on exposure to IT Service Management (ITSM) processes, workflow automation, and platform configuration. This fully remote internship starts Spring 2027 and is open to students enrolled at USF, UT, or USC.

The role requires 20 hours/week with flexible scheduling to fit school commitments. Competitive pay starts at $20/hour.

Qualifications

• Must be currently enrolled as a student pursuing a degree in Information Systems, Information Technology, Computer Science, or a related field at the University of South Florida, University of Tampa, or University of South Carolina.
• Interest in IT Service Management (ITSM), workflow automation, and enterprise platforms.
• Familiarity with ServiceNow concepts (IT support incidents and requests, change requests, and network fundamentals are preferred).
• Basic understanding of IT support processes and service delivery concepts.
• Strong attention to detail and ability to communicate timely, clearly, and to work collaboratively in a team environment.
• A strong willingness to learn and demonstrate in practice new IT concepts.

Responsibilities

• Support ITSM processes and ServiceNow platform needs under supervision.
• Ticket lifecycle management, basic configuration tasks, testing, and data validation.
• Documentation and procedural process work for IT services.
• Collaborate with Service Delivery team using Teams and WebEx.

Skills

ITSM concepts

ServiceNow

Team collaboration

Attention to detail

Willingness to learn

Education

Pursuing degree in IS/IT/CS

Tools

Microsoft Teams

Cisco WebEx

Job description

Overview

At GrowFinancialFederal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, WV, WI, WY.

Responsibilities

Under close supervision, the ServiceNow Intern will assist the Service Delivery team in supporting, maintaining, and enhancing the ServiceNow platform. This role provides hands‑on exposure to IT Service Management (ITSM) processes, workflow automation, platform configuration, reporting, the Agile methodology and documentation. The intern will support activities such as ticket lifecycle management, basic configuration tasks, testing, data validation, and procedural and process documentation.

Internship to start Spring 2027.

Competitive pay starting at $20/hr.Must be enrolled at University of South Florida, University of Tampa, or University of South Carolina to qualify for a Grow Financial internship.Start date: Staggared start Tuesday January 26th, 2027 & Wednesday January 27th, 2027New Hire Orientation: Friday January 29th, 2027We do not interview or hire students in F-1 or J-1 status and will not sponsor them for work visas.

Qualifications

REQUIRED SKILLS/EXPERIENCE:

• Must be currently enrolled as a student pursuing a degree in Information Systems, Information Technology, Computer Science, or a related field at the University of South Florida,University of Tampa, orUniversity of South Carolina.
• Interest in IT Service Management (ITSM), workflow automation, and enterprise platforms.
• Familiarity with ServiceNow concepts (IT support incidents and requests, change requests, and network fundamentals are preferred).
• Basic understanding of IT support processes and service delivery concepts.
• Strong attention to detail and ability to communicate timely, clearly, and to work collaboratively in a team environment.
• A strong willingness to learn and demonstrate in practice new IT concepts.

PHYSICAL DEMANDS

• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone and/or video conference equipment and software.
• Use of computers requires repetitive keystrokes.

WORK ENVIRONMENT

• This role is fully remote, with the option to work from our HQ or retail locations.
• Hands-on tasks may include authoring or assisting with departmental and system documentation.
• Must be able and willing to collaborate on camera via Microsoft Teams and Cisco WebEx.
• Standard Business hours are 8:00am- 5:00pm, Monday- Friday.
• Requires a minimum of 20hrs/week.
• Interns will have flexibility around school schedules. Please note schedule will not exceed 29hrs/week.

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled