Senior ServiceNow Delivery Lead - Remote & Agile Expert

NTT DATA, Inc.; Plano (TX); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-friendly work environment

Job summary

NTT DATA is seeking a Senior Engagement Manager to lead complex ServiceNow engagements across enterprise clients. You will drive delivery leadership, client relationships, and financial accountability while applying Agile/Scrum practices across multiple workstreams.

The role requires deep ServiceNow experience, strong communication skills, and the ability to manage budgets and stakeholder expectations in a remote-friendly environment with occasional travel.

Qualifications

• 6-8 years of project and delivery management experience in IT consulting.
• 5+ years of hands-on experience with ServiceNow implementations.
• Lead Agile/Scrum teams and facilitate client workshops - 5+ years.
• Strong financial acumen with experience managing multimillion-dollar budgets - 3 to 5 years.
• Excellent communication, stakeholder engagement, and conflict resolution skills.
• PMP or other project management certifications are not required.

Responsibilities

• Lead the end-to-end delivery of ServiceNow projects, ensuring alignment with client goals, timelines, and budgets.
• Manage multiple concurrent engagements, each with distinct scope and complexity.
• Oversee project planning, execution, and governance using Agile and Scrum methodologies.
• Facilitate sprint planning, backlog grooming, and retrospectives; serve as Scrum Master for delivery teams.
• Build and maintain executive-level client relationships, acting as the delivery lead.
• Host client workshops to gather requirements and drive consensus on delivery plans.
• Ensure high levels of client satisfaction and address risks and escalations.
• Monitor project budgets and profitability; review SOWs and resource allocations.
• Provide guidance on ServiceNow capabilities across ITSM, ITOM, HRSD, CSM, and GRC.
• Collaborate with technical leads to ensure solution integrity and scalability.

Skills

Delivery management

ServiceNow

Agile/Scrum

Stakeholder management

Financial acumen

Tools

CSA

CIS-ITSM

HRSD

GRC

SecOps

Job description

NTT DATA is seeking a Senior Engagement Manager to lead complex ServiceNow engagements across enterprise clients. You will drive delivery leadership, client relationships, and financial accountability while applying Agile/Scrum practices across multiple workstreams.

The role requires deep ServiceNow experience, strong communication skills, and the ability to manage budgets and stakeholder expectations in a remote-friendly environment with occasional travel.