Remote ServiceNow Developer: Order Management

Zaelab; Washington (District of Columbia); À distance; USD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Unlimited vacation

Health benefits + 401k

Remote teams

Parental leave

Training opportunities

Flat culture

Résumé du poste

Zaelab is seeking a ServiceNow Developer to join our growing practice. This role focuses on configuring and supporting ServiceNow solutions that enable order management, order orchestration, fulfillment, and customer-facing business processes.

You'll design workflows, flows, and policies; collaborate with architects, analysts, and clients; and integrate ServiceNow with CRM, ERP, billing, and fulfillment systems. Prior OM/SOM/TSM/CSM experience is highly valued.

Qualifications

• 3+ years of hands-on ServiceNow configuration or development experience.
• Strong experience with Flow Designer, workflows, business rules, client scripts, UI policies, and platform configuration.
• Experience working directly with business stakeholders to translate requirements into technical solutions.
• Strong understanding of ServiceNow platform architecture and best practices.
• Experience working within Agile delivery environments.
• Experience with ServiceNow Order Management (OM) or Sales and Order Management (SOM).
• Experience with Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products.
• Understanding of Lead-to-Cash, Order-to-Cash, order orchestration, fulfillment, or service provisioning processes.
• Experience integrating ServiceNow with CRM, CPQ, ERP, billing, or fulfillment platforms.
• ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications.

Responsabilités

• Configure and maintain ServiceNow solutions supporting order management, order fulfillment, and customer-facing business processes.
• Design and configure workflows, Flow Designer automations, business rules, UI policies, forms, and platform capabilities.
• Support implementations and enhancements involving OM, SOM, TSM, CSM, and related products.
• Collaborate with architects, business analysts, developers, and client stakeholders to translate business requirements into scalable ServiceNow solutions.
• Configure integrations between ServiceNow and enterprise platforms such as CRM, CPQ, ERP, billing, and fulfillment systems.
• Participate in requirements gathering, solution design, testing, deployment, and production support activities.
• Troubleshoot and resolve configuration issues while following ServiceNow best practices and governance standards.
• Contribute to Agile delivery teams through sprint planning, estimation, testing, and release activities.
• Create and maintain technical documentation for configurations, integrations, and processes.

Connaissances

ServiceNow configuration

Flow Designer

Stakeholder collaboration

Agile delivery

System integration

Lead-to-Cash knowledge

Description du poste

Zaelab is seeking a ServiceNow Developer to join our growing practice. This role focuses on configuring and supporting ServiceNow solutions that enable order management, order orchestration, fulfillment, and customer-facing business processes.

You'll design workflows, flows, and policies; collaborate with architects, analysts, and clients; and integrate ServiceNow with CRM, ERP, billing, and fulfillment systems. Prior OM/SOM/TSM/CSM experience is highly valued.