Senior ServiceNow Order Management Architect - Remote

Zaelab; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Unlimited Vacation/PTO

Full Health Benefits and 401k

Paid Parental Leave

Ongoing training and education opportunities

0% Bureaucracy Culture

Job summary

Zaelab is looking for a Digital Consulting Architect to lead the architecture and delivery of ServiceNow Order Management solutions for enterprise clients. This role requires 7+ years in ServiceNow implementation and at least 3+ years focused on Order Management. Responsibilities include designing solutions, facilitating stakeholder engagement, and ensuring platform best practices. Benefits include unlimited PTO, full health benefits, and a fully remote working environment.

Qualifications

• 7+ years of experience in ServiceNow implementation, with at least 3+ years focused on Order Management architecture.
• Experience designing and deploying ServiceNow OM solutions including order decomposition and fulfillment orchestration.
• Strong understanding of ServiceNow platform fundamentals.

Responsibilities

• Lead the end‑to‑end architecture and design of ServiceNow Order Management solutions.
• Facilitate discovery workshops to gather business and technical requirements.
• Define integration strategies between ServiceNow OM and external systems.

Skills

ServiceNow implementation

Order Management architecture

Integration design

Stakeholder management

Communication skills

Education

ServiceNow Certified Implementation Specialist (CIS)

Certified Application Architect (CAA)

Tools

Flow Designer

IntegrationHub

Service Catalog

CMDB

Scripted APIs

Job description

Zaelab is looking for a Digital Consulting Architect to lead the architecture and delivery of ServiceNow Order Management solutions for enterprise clients. This role requires 7+ years in ServiceNow implementation and at least 3+ years focused on Order Management. Responsibilities include designing solutions, facilitating stakeholder engagement, and ensuring platform best practices. Benefits include unlimited PTO, full health benefits, and a fully remote working environment.