Remote ServiceNow Developer: ITSM & Automation

MetaPhase Consulting LLC; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Generous PTO

Health coverage

401(k) with match

Commuter benefits

Job summary

MetaPhase Consulting LLC seeks a ServiceNow Developer to design, build, and maintain enterprise ServiceNow solutions across the DHS technology stack. You will work on ITSM, CMDB, knowledge, catalogs, and reporting, while modernizing portals and workflows.

Expect to translate business needs into scalable ServiceNow capabilities, participate in Agile delivery, and ensure security/compliance standards across projects.

Qualifications

• Bachelor’s degree in a technical discipline.
• Current ServiceNow certification.
• 5+ years of software development experience.
• 3+ years of hands-on ServiceNow development and configuration.
• Experience building apps, workflows, and integrations on ServiceNow.
• Experience troubleshooting enterprise ServiceNow apps.
• Understanding of Agile development practices.
• Ability to translate requirements into platform functionality.

Responsibilities

• Design, develop, configure, test, deploy, and maintain ServiceNow apps and solutions.
• Develop ITSM, App Engine, CMDB, Knowledge, Service Catalog, and reporting components.
• Modernize portals, agent workspaces, reports, and dashboards.
• Configure workflows for IT, employee, customer, and application processes.
• Develop integrations between ServiceNow and enterprise systems and APIs.
• Troubleshoot issues and implement defects fixes and enhancements.
• Support onboarding/offboarding and project release activities.
• Document system configurations and ensure DHS security/compliance standards.

Skills

ServiceNow development

ITSM

Agile/Scrum

System integration

Education

BA/BS in a technical or related discipline

Tools

ServiceNow Platform

APIs & Integrations

CMDB

Job description

MetaPhase Consulting LLC seeks a ServiceNow Developer to design, build, and maintain enterprise ServiceNow solutions across the DHS technology stack. You will work on ITSM, CMDB, knowledge, catalogs, and reporting, while modernizing portals and workflows.

Expect to translate business needs into scalable ServiceNow capabilities, participate in Agile delivery, and ensure security/compliance standards across projects.