Remote ServiceNow CSM Technical Consultant

Astrica, LLC; United States; Remote; USD 83,000 - 124,000; Part time

Benefits offered by this job

Remote-first team

Occasional on-site visits

Job summary

Astrica, LLC is seeking a ServiceNow Technical Consultant specializing in Customer Service Management (CSM) on a contract basis. This remote-first role is 20–30 hours per week, with occasional on-site client visits as needed.

You will lead and design ServiceNow CSM configurations, advise on best practices, and collaborate with stakeholders to deliver scalable, high-value solutions while aligning with Astrica methodologies and standards.

Qualifications

• 3–5 years hands-on ServiceNow development experience focused on CSM.
• Experience with CSM applications: Case Management, Customer Service Portal, Knowledge, Agent Workspace, Omnichannel.
• JavaScript and ServiceNow platform knowledge; develop and troubleshoot scripts and configurations.
• Experience with ITSM/ITOM modules and deployments; production support.
• CSA certification preferred; CAD/CIS-CSM certifications are a plus.

Responsibilities

• Dazzle clients by delivering complex ServiceNow solutions using best practices.
• Lead Agile engagements; contribute to project efficiency and quality.
• Define technical and design approaches; lead scrums and advise resources.
• Estimate time for resources; communicate progress to the Engagement Manager.
• Translate business requirements into scalable CSM solutions with stakeholders.
• Support ongoing ServiceNow operations, issue resolution, and improvements.
• Assist with integrations and data imports, REST/SOAP APIs troubleshooting.

Skills

ServiceNow

CSM

JavaScript

Agile methods

REST/SOAP APIs

Data mapping

Tools

Integration Hub

Flow Designer

Update Sets

CI/CD

Job description

Astrica, LLC is seeking a ServiceNow Technical Consultant specializing in Customer Service Management (CSM) on a contract basis. This remote-first role is 20–30 hours per week, with occasional on-site client visits as needed.

You will lead and design ServiceNow CSM configurations, advise on best practices, and collaborate with stakeholders to deliver scalable, high-value solutions while aligning with Astrica methodologies and standards.