ServiceNow Business Process Consultant

Alldus; United States; Remote; USD 110,208,000 - 165,312,000; Part time

Job summary

A leading US consultancy firm is looking for an experienced ServiceNow Business Process Consultant to optimize customer service workflows on the ServiceNow platform. The role requires over 5 years of hands-on ServiceNow CSM experience and strong analytical skills. You will collaborate with stakeholders nationwide to enhance field service operations, develop process maps, and support training initiatives. This is a high-impact, remote role aimed at optimizing the customer service landscape across the United States.

Qualifications

• 5+ years of hands-on experience with ServiceNow CSM.
• Demonstrated knowledge of field service workflows.
• Strong analytical, documentation, and stakeholder engagement skills.

Responsibilities

• Analyze US business requirements and optimize ServiceNow CSM workflows.
• Partner with stakeholders to improve field service operations.
• Develop detailed process maps and functional specifications.

Skills

ServiceNow CSM expertise

Business process consulting

Analytical skills

Documentation skills

Stakeholder engagement

Tools

ServiceNow

Job description

Overview

Job Title: ServiceNow Business Process Consultant – CSM

Location: Remote (US only)

Employment Type: 6-Month Contract

Alldus is hiring on behalf of a leading US organization for an experienced ServiceNow Business Process Consultant with deep expertise in Customer Service Management. This is a high-impact opportunity to help optimize customer service and field service workflows on the ServiceNow platform across the United States.

Responsibilities

• Analyze US business requirements and translate them into optimized ServiceNow CSM workflows.
• Partner with stakeholders nationwide to streamline and improve field service operations.
• Develop detailed process maps, documentation, and functional specifications.
• Recommend strategic ServiceNow CSM configurations and automation approaches.
• Support change management initiatives, including end-user training and knowledge transfer sessions tailored to US teams.

Qualifications

• 5+ years of hands-on experience with ServiceNow CSM and business process consulting.
• Demonstrated knowledge of field service workflows and industry best practices.
• Strong analytical, documentation, and stakeholder engagement skills.
• Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.
• ServiceNow Certifications required: CSA, and two CIS - one must be in CSM