Technical Consultant (Remote)

Astrica, LLC; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

Unlimited vacation

Health, dental, vision & 401(k)

Career development support

Job summary

Astrica is seeking a ServiceNow Technical Consultant to lead and implement solutions for customers on the ServiceNow platform. You will drive best practices, collaborate with multi-disciplinary teams, and act as a technical SME for engagements.

The role is remote-first with occasional on-site client work and a strong emphasis on Agile delivery, stakeholder communication, and continuous learning to stay ahead of platform updates.

Qualifications

• 5+ years of ServiceNow platform experience with the product suite.
• 5+ years of client-facing professional consulting experience, preferably with ServiceNow.
• Experience leading agile engagements, sprint planning, and story refinement.
• Ability to estimate units of work and coach teams on development against user stories.

Responsibilities

• Lead technical delivery of complex ServiceNow solutions for customers.
• Define approaches, lead scrums, and guide consulting resources on configuration.
• Estimate time/effort and communicate progress to the Engagement Manager.
• Oversee code reviews and Go-Live planning for customer projects.
• Facilitate discovery workshops with Business Process Consultants.
• Mentor colleagues and contribute to internal knowledge sharing.

Skills

ServiceNow expertise

Client-facing consulting

Agile methodology

Estimation & planning

Workshop facilitation

Code migration oversight

Tools

REST

SOAP

Integration Hub

LDAP

SSO

Job description

Note: this is a general job post for the skillset that we generally hire against. After review and technical screen candidates are aligned to specific projects.

ServiceNow Technical Consultant (SPM, HRSD, ITOM, CSM, Portal, Agentic)

AstricaServiceNow Technical Consultants bring their understanding of system and software architecture to implement solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best practice and collaborate with team members to achieve project goals. Their ServiceNow skills are kept on the bleeding-edge,they innovate IP on theplatform, andserve as technical subject matter experts to clients and teammates.

Whatyou’lldo:

• Dazzle clients!Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.
• Build Stuff!Contribute onmultiple Agile engagements,utilizingtheAstricamethodologyand tools to enhance project efficiency and quality.
• Influence!Define technical and design approaches, lead scrums, andadvisetechnical consulting resources on development and configuration activities.
• Drive quality!Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager.
• Own the technical quality on customer projects,participatein code reviews, and oversee Go-Live planning efforts.
• Assistwith discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

What you bring:

• 5+ years of ServiceNow platform experience with a comprehensive understanding of the product suite.
• 5+ years of related client-facing professional consulting experience, preferably with ServiceNow.
• Demonstrated experience with the Agilemethodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment.
• Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources onthe technicaldevelopment and configuration against defined user stories.
• Ability to leadclientfacing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts.
• Experience withsupervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
• A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
• A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
• A love ofworking in a fast-paced, collaborative, and adaptive environment with smart and fun people.

Extra Awesome:

• Experience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery)
• Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development.
• CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+additionalprocess areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or ITBM).
• Suite Certifications

WhereYou’llWork

We’re a remote-first team, which means you can do your best work from where you’re happiest and most productive. Every now and then, we may ask you to join us on‑site with a client—but those moments are the exception, not the rule. Flexibility isbuiltin, becausewe know lifedoesn’tfit neatly into a 9–5.

Whatthe WorkLooks Like

Most of your day will be spent collaborating online, building smart solutions, and occasionally traveling (up to 10%) if a project needs you in person. Otherwise,it’syou, your laptop, and your favorite coffee mug.

Perks & Benefits

• Competitivepay thatreflects your skills and certifications
• Performance bonuses and annual reviews that celebrate growth
• Unlimited vacation + flexible time off (because balance matters)
• Health, dental, vision, and 401(k) coverage
• Career development support and learning incentives to keep you sharp

WhyAstrica?

AtAstrica,we’renot just checkingboxes—we’rereimagining what it means to be a ServiceNow partner. We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun.

Astricais an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This job description is not designed to cover orcontaina comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.