Secret-Cleared ServiceNow CMDB Operations Engineer

CACI International Inc; Oregon; Híbrido; USD 75 000 - 158 000; Tempo integral

Resumo da oferta

CACI International Inc is seeking a ServiceNow CMDB Operations Developer to maintain and optimize the CMDB within ServiceNow, ensuring accuracy and reliability across the enterprise IT ecosystem. This role supports the DoD EITaaS program and collaborates with government stakeholders and IT teams.

The ideal candidate will develop CMDB processes, dashboards, and reports, troubleshoot CMDB issues, perform data cleansing, and stay current with ServiceNow releases, applying best practices across the

Qualificações

• Experience with ServiceNow ITOM Discovery, CMDB, CSDM, CI Class Manager, CMDB Data Manager and CMDB Health Dashboards.

Responsabilidades

• Develop, manage, and maintain CMDB processes and workflows in ServiceNow using JavaScript, Glide APIs, Flow Designer, Catalog Client Scripts, Scheduled Jobs, and REST APIs.
• Create and execute reports, dashboards, and metrics related to CMDB health and usage using PA and/or CMDB Query Builder.
• Identify, troubleshoot, and remediate CMDB-related issues.
• Conduct regular audits and data cleansing to ensure CMDB data quality.
• Collaborate with other IT teams to maintain CMDB as a reliable source of truth.
• Stay current with ServiceNow releases and implement new CMDB features as appropriate.
• Provide guidance to end-users on CMDB best practices.

Conhecimentos

Data relationships analysis

Agile Scrum methodologies

ITSM ITIL knowledge

Effective communication

Ferramentas

ServiceNow ITOM Discovery

CMDB

CSDM

CI Class Manager

CMDB Data Manager

CMDB Health Dashboards

Performance Analytics

CMDB Query Builder

Service Mapping

MS Office/SharePoint

Descrição da oferta de emprego

CACI International Inc is seeking a ServiceNow CMDB Operations Developer to maintain and optimize the CMDB within ServiceNow, ensuring accuracy and reliability across the enterprise IT ecosystem. This role supports the DoD EITaaS program and collaborates with government stakeholders and IT teams.

The ideal candidate will develop CMDB processes, dashboards, and reports, troubleshoot CMDB issues, perform data cleansing, and stay current with ServiceNow releases, applying best practices across the