Remote ServiceNow CMDB Analyst | Data Quality & Governance

TEKsystems; United States; Remote; USD 90.000 - 96.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short/Long-term Disability

Health Spending Account

Transportation benefits

Paid time off

Zusammenfassung

TEKsystems is seeking a ServiceNow CMDB Analyst to support health, governance, and continuous improvement of the CMDB. This role focuses on data quality, discovery support, and integration efforts to ensure reliable data for ITSM processes and reporting.

Responsibilities include maintaining CI structures and lifecycle processes per CSDM, partnering with IT teams, and developing reports and KPIs. A contractual, remote-friendly position based in the United States offers competitive hourly pay and

Qualifikationen

• ServiceNow CMDB administration and governance experience.
• Process improvement and data quality management experience.
• Data analysis, reconciliation, and troubleshooting skills.

Aufgaben

• Monitor and improve CMDB health, data quality, and governance, including remediation of duplicate, stale, and orphaned CIs.
• Support ServiceNow Discovery, Service Graph Connectors, and CMDB-related integrations while troubleshooting discovery, reconciliation, and data quality issues.
• Maintain CI structures, attributes, relationships, and lifecycle processes in alignment with CSDM and configuration management best practices.
• Partner with application, infrastructure, and platform teams to ensure accurate and reliable configuration data.
• Support Incident, Problem, Change, and Risk Management processes through dependency mapping and impact analysis.
• Train stakeholders on CMDB standards, processes, and data management procedures.
• Build and maintain CMDB reports, dashboards, and KPIs to measure coverage, accuracy, compliance, and overall health.
• Participate in configuration management initiatives and process improvement efforts.

Kenntnisse

ServiceNow CMDB administration

Data quality management

Data analysis and reconciliation

Stakeholder management

Jobbeschreibung

TEKsystems is seeking a ServiceNow CMDB Analyst to support health, governance, and continuous improvement of the CMDB. This role focuses on data quality, discovery support, and integration efforts to ensure reliable data for ITSM processes and reporting.

Responsibilities include maintaining CI structures and lifecycle processes per CSDM, partnering with IT teams, and developing reports and KPIs. A contractual, remote-friendly position based in the United States offers competitive hourly pay and