Remote IT Process & Automation Analyst (ServiceNow)

MBL Technologies, Inc.; Washington (District of Columbia); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Remote work

401K

PTO

Learning and development reimbursement

Health and wellness programs

Employee discounts

Job summary

MBL Technologies, Inc. is seeking an IT Business Process Analyst to support a federal client’s program support, business-process analysis, automation, and process-optimization activities.

You will lead analysis, design, and optimization of IT-supported business processes using automation tools at the section or divisional level, aiming to improve efficiency, effectiveness, timeliness, and compliance. You will collaborate with business owners, technical teams, and program leadership to drive

Qualifications

• Bachelor’s degree required.
• 5+ years IT business-process analysis, process improvement, automation experience.
• Proven leadership of cross-functional initiatives.
• Proficiency with ServiceNow.
• Proficiency with MS Power Platform or comparable tools.
• Proficiency with MS Office Suite and SharePoint.
• Strong ability to analyze and document processes and translate requirements.
• Strong analytical, facilitation, technical-writing, and stakeholder-management skills.
• Ability to operate independently in a federal/regulatory environment.
• Ability to obtain a Public Trust Security clearance.

Responsibilities

• Lead analysis, design, and optimization of IT-supported business processes at divisional level.
• Identify process inefficiencies and opportunities for automation.
• Align tech solutions with strategic goals.
• Gather requirements across stakeholders and programs.
• Document current/future-state workflows and requirements.
• Facilitate interviews, workshops, and requirements sessions.
• Design and implement automation using ServiceNow and Power Platform.
• Support SharePoint solutions and automation tools.
• Develop reports, status updates, and process documentation.
• Prepare weekly status reports with progress, risks, and impediments.
• Record meeting minutes and maintain documentation.
• Develop dashboards and data-analysis products for visibility.
• Pursue continuous process improvement and measure outcomes.
• Work with owners and teams to drive initiatives to completion.

Skills

IT business-process analysis

Cross-functional leadership

ServiceNow

Microsoft Power Platform

SharePoint

Data analytics

Office & SharePoint

Requirements documentation

Stakeholder management

Independent work in regulated env

Public Trust clearance

Education

Bachelor’s degree in Information Technology/Business Administration or related field

Tools

ServiceNow

Microsoft Power Platform

SharePoint

Power BI/Power Automate/Power Apps

Job description

MBL Technologies, Inc. is seeking an IT Business Process Analyst to support a federal client’s program support, business-process analysis, automation, and process-optimization activities.

You will lead analysis, design, and optimization of IT-supported business processes using automation tools at the section or divisional level, aiming to improve efficiency, effectiveness, timeliness, and compliance. You will collaborate with business owners, technical teams, and program leadership to drive