ServiceNow Business Process Consultant

Alldus; Chicago (IL); Remote; USD 90,000 - 130,000; Full time

Job summary

Alldus seeks a ServiceNow Business Process Consultant to partner with business stakeholders and SMEs, driving aligned requirements and practical solutions. This fully remote role emphasizes functional specification, process documentation, and hands-on collaboration with architects and developers.

You will lead UAT, validate implementations, and ensure clear communication and demonstrations to customers, guiding best practices for configurations or customizations.

Qualifications

• Hands-on experience writing process documents and FRS
• Experience collaborating with business stakeholders and SMEs
• Feasibility analysis of customer requirements
• Lead UAT coordination with client

Responsibilities

• Collaborate with ServiceNow Architects/Developers to align with functional requirements
• Create and maintain functional specification documents
• Ask probing questions to clarify requirements
• Analyze feasibility of customer requests
• Determine whether requirements lead to configurations or customizations
• Recommend best practices for configurations or customizations
• Suggest optimal approaches to achieve required functionality
• Prepare detailed functional specs and review after approvals
• Validate functionalities during/after development
• Coordinate with business users and stakeholders to track progress
• Lead system validation and UAT with client
• Deliver clear communications and demos to customers

Skills

ServiceNow

Stakeholder engagement

Requirements gathering

UAT coordination

Tools

ServiceNow platform

Job description

I am currently seeking a ServiceNow Business Process Consultant. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.

Fully Remote

• Work with ServiceNow Technical Architects/Developers to explain the requirements and ensure development is according to specified functional requirements (Functional Lifecycle Testing)
• Hands on experience on writing the process documents, process flows and Functional Requirements Specification documents
• Asking probing questions to understand and clarify requirements
• Feasibility analysis of customer requirements
• Confirm whether the requirements will result into Configurations or Customizations
• Suggesting on Best Practices related to Configurations or Customizations
• Suggesting best suited/alternate ways for achieving required functionality
• Prepare detailed documentation on functional specifications and review/finalize same after review
• Validate/Test the functionalities during / or after completion of development
• Maintain an interface with business users and other key stakeholders and keep them synchronized with progression
• Lead system validation and UAT efforts with client
• Communications that clearly articulate solutions and the ability to perform demonstrations in front of customer