SAP ServiceNow Architect

HCL Technologies Limited; United States; Remote; USD 131,000 - 193,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Pharmacy

Life insurance

AD&D

Disability insurance

Employee assistance program

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech is seeking an experienced SAP ServiceNow Architect to lead end-to-end ServiceNow solutions across ITSM, ITOM, HRSD, CMDB, and more. You will define standards, governance, and roadmaps, collaborating with stakeholders to guide platform strategy and integrations with SAP, Salesforce, AWS, and Azure.

The role requires mentoring teams and driving upgrades and automation. The position is remote in the United States, offering a high-value compensation package and extensive benefits.

Qualifications

• ServiceNow CSA/CIS/CAD/CTA certifications are required or preferred.
• ITIL Foundation certification is desirable.
• Strong knowledge of ServiceNow modules and integrations.

Responsibilities

• Lead end-to-end ServiceNow architecture, design and implementation (ITSM, ITOM, ITBM/SPM, HRSD, CMDB).
• Define architecture standards, governance, patterns and best practices (CSDM).
• Create high/low-level designs, diagrams and technical specs for deployments.
• Collaborate with stakeholders to define platform roadmaps and direction.
• Mentor developers and conduct architecture reviews.
• Architect and implement integrations with LDAP/AD, SAP, Salesforce, AWS, Azure, and more.
• Design scalable custom apps, workflows, portals and automation solutions.
• Lead upgrades, patching, and release planning for ServiceNow.

Skills

CSA

CIS – ITSM, ITOM, ITAM, HRSD

CAD

CTA – Certified Technical Architect

ITIL Foundation

Job description

HCLTech is looking for a highly talented and self-motivated SAP ServiceNow Architect to join in advancing the technological world through innovation and creativity.

Job Title: SAP ServiceNow Architect

Job ID: 179103

Position Type: Full Time

Location: Remote

Role/Responsibilities:

• Lead the end-to-end architecture, design, and implementation of ServiceNow solutions, including ITSM, ITOM, ITBM/SPM, ITAM, HRSD, CMDB, Asset Management, and other enterprise modules.
• Define architecture standards, design patterns, governance models, and best practices aligned with CSDM and ServiceNow platform guidelines.
• Develop high-level and low-level solution designs, architecture diagrams, technical specifications, and implementation documentation.
• Collaborate with business stakeholders, enterprise architects, and technical teams to define platform roadmaps and strategic direction.
• Serve as the primary ServiceNow Subject Matter Expert (SME), providing guidance on platform capabilities, automation opportunities, and architectural decisions.
• Design scalable and maintainable custom applications, workflows, portals, and automation solutions.
• Architect and implement integrations with enterprise platforms such as LDAP, Active Directory, SAP, Salesforce, AWS, Azure, and other third-party applications.
• Design and support integrations using REST, SOAP, OAuth 2.0, JWT, MID Server, Kafka, and other messaging technologies.
• Establish and maintain governance frameworks covering data integrity, security, access controls, deployment processes, update sets, and version control.
• Ensure platform performance, scalability, reliability, and adherence to ServiceNow best practices.
• Drive CMDB governance, data quality improvements, CSDM adoption, and service mapping maturity.
• Mentor developers and technical teams, enforce coding standards, and conduct architecture and design reviews.
• Lead platform upgrades, patch management, feature enablement, and release planning activities.
• Assess upgrade impacts, define remediation strategies, and ensure seamless adoption of new ServiceNow capabilities.
• Drive continuous platform optimization, innovation, and automation initiatives to maximize business value.

Qualifications:

• 10+ years of IT experience with 6+ years of hands-on ServiceNow architecture and solution design experience.
• Strong expertise across ServiceNow modules including ITSM, ITOM, ITAM, ITBM/SPM, HRSD, CMDB, Discovery, and Asset Management.
• Extensive experience designing and implementing enterprise-scale ServiceNow solutions.
• Deep understanding of CSDM, CMDB governance, Service Mapping, Discovery, and platform optimization.
• Proven experience with REST, SOAP, OAuth 2.0, JWT, MID Server, and enterprise application integrations.
• Experience in platform governance, deployment strategies, update set management, source control, and DevOps practices.
• Knowledge of Virtual Agent, Predictive Intelligence, Generative AI, and ServiceNow automation capabilities.
• Excellent stakeholder management, communication, and consulting skills with the ability to translate business requirements into scalable technical solutions.
• Experience leading technical teams and mentoring developers in complex ServiceNow implementations.

Skill Requirements

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, ITAM, HRSD, or related modules
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA) – Preferred
• ITIL Foundation Certification

Pay and Benefits:

Pay Range Minimum: $131,000 per year

Pay Range Maximum: $193,000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.