Remote ServiceNow Architect: Platform Strategy & Governance

Programmers.io; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Programmers.io is seeking a ServiceNow Technical Architect to design scalable, secure ServiceNow platform architectures and to translate business objectives into actionable platform decisions. The role requires strong governance, risk management, and roadmap capabilities, with extensive interaction across teams and executives.

You will lead architectural reviews, drive platform health initiatives, and guide customers on AI integration within the ServiceNow ecosystem, including ITSM and other

Qualifications

• Certified ServiceNow professional with CSA, CAD and CIS at minimum.
• Ability to design scalable, secure ServiceNow architectures.
• Strong governance, risk management and roadmap skills.
• Experience communicating with executive stakeholders.

Responsibilities

• Translate business objectives into ServiceNow platform decisions.
• Develop and maintain platform roadmap and sequencing of adoption.
• Lead governance discussions to prevent platform health degradation.
• Engage customer stakeholders and run architectural reviews and workshops.
• Guide customers on applying AI capabilities within ServiceNow.
• Maintain deep expertise across ServiceNow core areas (ITSM mandatory, other workflows expected).

Skills

ServiceNow architecture

Platform governance

Stakeholder management

Communication to execs

Problem solving

Risk management

Roadmap planning

AI capability guidance

Education

CSA Certification

CAD Certification

CIS Certification

ArchX / CTA (in pursuit or completed)

Tools

ServiceNow ITSM

CMDB/CSDM

Job description

Programmers.io is seeking a ServiceNow Technical Architect to design scalable, secure ServiceNow platform architectures and to translate business objectives into actionable platform decisions. The role requires strong governance, risk management, and roadmap capabilities, with extensive interaction across teams and executives.

You will lead architectural reviews, drive platform health initiatives, and guide customers on AI integration within the ServiceNow ecosystem, including ITSM and other