ServiceNow Technical Architect

Conflux Systems; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Atos in the United States is seeking a ServiceNow Technical Architect to define, design, and govern the overall ServiceNow solution architecture. You will partner with customers to understand requirements and ensure scalable, secure, and enterprise-aligned platform solutions.

The role requires deep expertise in ServiceNow, ITSM, and integration patterns, with the ability to lead architectural governance, design patterns, and reference architectures across on-premises and cloud environments.

Qualifications

• 8–10+ years of IT experience with a focus on hosting, solution architecture and design.
• At least 5 years of ServiceNow SME, including solution design and platform architecture.
• Experience delivering ITSM, ITIL processes, metrics and KPIs.

Responsibilities

• High-level understanding of the application development lifecycle and SDLC methodologies, including Agile frameworks
• Strong customer-facing and consultative skills, with the ability to deliver high-quality outcomes using excellent technical and interpersonal capabilities
• Extensive experience in solution design, development support, testing strategies, proof of concepts (PoCs), and migration considerations
• Design and architect scalable, distributed, on-premises and cloud-based services and applications integrating across multiple technologies
• Lead the successful implementation of architectural designs while managing expectations, risks, governance, and best practice principles
• Partner with business stakeholders to analyze and solve complex problems, presenting solution options and technical concepts in a clear and comprehensible manner
• Develop reliable technical solution plans, including estimates and optimized delivery approaches
• Collaborate with business and cross-functional teams, ensuring governance, compliance, and architectural alignment
• Analyze complex functional and non-functional requirements, making appropriate design adjustments and providing effort estimations
• Define, develop, and maintain reference architectures, domain models, and design patterns
• Identify emerging and disruptive technologies that deliver business value
• Provide technical leadership and mentorship to development and delivery teams
• Support digital transformation initiatives, including technology and application rationalization efforts

Skills

CSDM

CMDB

ITSM

Integrations

Workshops

Education

Bachelor’s degree in CS/ MIS/ Eng

Tools

REST

SOAP

SFTP

MID Server

LDAP

SSO

SSL

Job description

Role / Skills - ServiceNow Technical Architect

Location – United States

Location Options – Remote

Skill Set: ServiceNow CSDM, CMDB, ITSM, Integrations, Workshops

Atos is a global leader in digital transformation, technology, and consulting services. We collaborate with clients across all industry sectors to navigate their journey into the digital future. Our AI & Analytics practice is at the forefront of this mission, delivering innovative solutions that drive genuine business value.

The primary role of the Technical Architect is to define, design, and govern the overall ServiceNow solution architecture. This role partners customers to understand business and technical requirements, ensuring scalable, secure, and high-performing platform solutions aligned with enterprise standards.

Key Responsibilities:

• o High-level understanding of the application development lifecycle and SDLC methodologies, including Agile frameworks
• o Strong customer-facing and consultative skills, with the ability to deliver high-quality outcomes using excellent technical and interpersonal capabilities
• o Extensive experience in solution design, development support, testing strategies, proof of concepts (PoCs), and migration considerations
• o Design and architect scalable, distributed, on-premises and cloud-based services and applications integrating across multiple technologies
• o Lead the successful implementation of architectural designs while managing expectations, risks, governance, and best practice principles
• o Partner with business stakeholders to analyze and solve complex problems, presenting solution options and technical concepts in a clear and comprehensible manner
• o Develop reliable technical solution plans, including estimates and optimized delivery approaches
• o Collaborate with business and cross-functional teams, ensuring governance, compliance, and architectural alignment
• o Analyze complex functional and non-functional requirements, making appropriate design adjustments and providing effort estimations
• o Define, develop, and maintain reference architectures, domain models, and design patterns
• o Identify emerging and disruptive technologies that deliver business value
• o Provide technical leadership and mentorship to development and delivery teams
• o Support digital transformation initiatives, including technology and application rationalization efforts

Your Expertise:

• o Bachelor’s degree in computer science, Management Information Systems, Engineering or related discipline
• o 8–10+ years of overall IT experience, with a strong focus on application hosting, solution architecture, and design
• o At least 5 years of ServiceNow Subject Matter Expertise (SME), including solution design and platform architecture.

· Minimum Required Skills

• o Experience delivering innovative and effective solutions to complex business challenges, with a strong understanding of IT Service Management (ITIL) processes, metrics, and KPIs
• o Strong experience in designing and supporting third-party integrations with the ServiceNow platform using REST, SOAP, SFTP, MID Server, and related technologies
• o Demonstrated knowledge of enterprise technical components such as LDAP, SSO, SSL, and other security/infrastructure technologies
• o Strong collaboration, communication, and stakeholder engagement skills
• o Proven ability to work effectively within cross-functional teams and contribute to a high-performance delivery environment

ServiceNow knowledge in 3 or more of the following products lines:

• o CSM (Customer Service Management)
• o EA (Enterprise Architecture – formerly APM)
• o FSM (Field Service Management)
• o GRC (Risk and Compliance)
• o TPRM (Third-Party Risk Management)
• o BCM (Business Continuity Management)
• o ESG (Environmental, Social, and Governance Management)
• o HRSD (HR Service Delivery)
• o ITOM (IT Operations Management)
• o ITSM (IT Service Management)
• o LCO (Legal and Contract Operations)
• o SO (Security Operations)
• o SP (Service Provider)
• o SPO (Sourcing and Procurement Operations)
• o APO (Accounts Payable Operations)
• o FCM (Finance Case Management)
• o WHS (Workplace and Health & Safety)
• o AI (Now Assist, AI Agent, and Agentic Workflow)
• o AI Control Tower
• o ITIL v2 or V3 Foundations
• o CSA
• o ITSM
• o ITOM (Discovery Implementation Specialist and CMDB)
• o Any other, will be a plus (HRSD, CAD, VR, SO, IRM, GRC etc.)