Remote ServiceNow Architect: ITOM, CMDB & CSDM Lead

Pragma Technologies; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Fully remote position

Sponsored global learning & certs

Exposure to DACH-region projects

Collaborative team culture

Competitive compensation

Job summary

Pragma Technologies seeks an experienced ServiceNow Solution Architect to lead offshore delivery from India, focusing on ITOM, CMDB and CSDM 5.0 alignment for enterprise clients in the DACH region. You will design, develop and deliver robust ServiceNow solutions while collaborating with onshore consultants in Germany and Switzerland.

You will drive architectural decisions, lead workshops, and support presales with technical input.

Qualifications

• Mandatory certifications: CSA, CAD, CIS-ITSM, CIS-Discovery, CIS-DF (or demonstrable equivalent).
• Fluent in English and Hindi for daily client and internal team communication.
• Experience in offshore delivery models and working with European/ DACH clients is a plus.

Responsibilities

• Plan, scope, and drive end-to-end ServiceNow delivery from an offshore team.
• Lead architecture design, discovery configurations, and CMDB governance.
• Present architecture overviews and solution demonstrations to clients.
• Create documentation: designs, architecture diagrams, and implementation guides.
• Support presales with technical input to proposals and RFP responses.
• Coordinate with onshore teams in Germany and Switzerland for on-time delivery.

Skills

ServiceNow

ITOM

CMDB

CSDM 5.0

NowAssist AI

Lead Workshops

Presales

Tools

JavaScript

GlideScript

Flow Designer

REST APIs

Integration Hub

MID Server

Discovery

Job description

Pragma Technologies seeks an experienced ServiceNow Solution Architect to lead offshore delivery from India, focusing on ITOM, CMDB and CSDM 5.0 alignment for enterprise clients in the DACH region. You will design, develop and deliver robust ServiceNow solutions while collaborating with onshore consultants in Germany and Switzerland.

You will drive architectural decisions, lead workshops, and support presales with technical input.