Remote ServiceNow Architect - AI, CSDM & Automation

GovCIO; Arlington (VA); Hybrid; USD 151,000 - 235,000; Full time

Job summary

GovCIO is hiring a ServiceNow Architect (AI + CSDM + Automation) with an active Secret clearance to integrate security into software delivery and infrastructure operations. The position is based in Arlington, VA, with hybrid/remote options.

The role emphasizes enterprise-scale ServiceNow design, CMDB governance, and automation across ITIL processes, ITOM discovery, and integration with cloud environments.

Qualifications

• 8–12+ years of ServiceNow experience.
• Expertise in ServiceNow platform architecture.
• Strong understanding of the CSDM framework.
• Experience in CMDB design and governance.
• Proficiency in workflow automation.
• Experience with ServiceNow AI and NowAssist.
• Hands-on expertise with Integration Hub and APIs.
• Knowledge of ITIL processes.
• Experience in JavaScript development.
• ITOM discovery and automation.

Responsibilities

• Design scalable ServiceNow solutions aligned to enterprise architecture goals.
• Lead implementation of ITSM, ITOM, ITAM, SPM, CMDB, and automation capabilities.
• Architect CSDM-based service models and CMDB structures.
• Implement ServiceNow AI capabilities, predictive intelligence, and virtual agents.
• Automate workflows and improve operational efficiency.
• Define platform governance, integrations, and development standards.
• Support roadmap planning and platform maturity assessments.
• Integrate ServiceNow with enterprise systems and cloud environments.

Skills

ServiceNow architecture

CSDM

ITSM

ITOM

CMDB

Workflow automation

ServiceNow AI/NowAssist

JavaScript

Integration Hub/APIs

ITIL

Security/DEA suitability

Education

Bachelor's degree (IT/CS)

Job description

GovCIO is hiring a ServiceNow Architect (AI + CSDM + Automation) with an active Secret clearance to integrate security into software delivery and infrastructure operations. The position is based in Arlington, VA, with hybrid/remote options.

The role emphasizes enterprise-scale ServiceNow design, CMDB governance, and automation across ITIL processes, ITOM discovery, and integration with cloud environments.