Remote ServiceNow AI Architect - ITSM & Automation

Delan Associates, Inc.; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Delan Associates, Inc. is seeking a ServiceNow AI Solutions Architect to work remotely from the Dallas, TX area. The role focuses on designing and overseeing AI-enabled service workflows, integrating ServiceNow with Moveworks, and establishing governance for AI-enabled operations.

You will engage with ITSM/ITOM, architecture, and enterprise stakeholders to ensure scalable, secure, and compliant AI-powered service delivery across platforms.

Qualifications

• Experience with implementing ServiceNow AI Platform solutions.
• Familiarity with Now Assist, AI Control Tower, and Moveworks integrations.
• Strong knowledge of ITSM/ITOM, AI governance, and enterprise integration.

Skills

ServiceNow AI Platform

Now Assist

AI Control Tower

Moveworks AI Assistant

Predictive Intelligence

Workflow Data Fabric

AI/Agentic Workflow Design

Conversational AI

Workflow Automation

AI-Assisted & Autonomous Operations

Knowledge Generation & AI Search

Incident Triage & ResolutionAutomation

Service Desk Automation

ITSM / ITOM

ServiceNow Architecture

AI Governance & Operating Model

Risk & Compliance for AI

Enterprise Integration (ServiceNow + 搬

Stakeholder & Solution Architecture

IT Operations Automation

Education

Bachelor's degree or relevant

Job description

Delan Associates, Inc. is seeking a ServiceNow AI Solutions Architect to work remotely from the Dallas, TX area. The role focuses on designing and overseeing AI-enabled service workflows, integrating ServiceNow with Moveworks, and establishing governance for AI-enabled operations.

You will engage with ITSM/ITOM, architecture, and enterprise stakeholders to ensure scalable, secure, and compliant AI-powered service delivery across platforms.