Remote ServiceNow Analyst: ITSM, Docs & Change Lead

ASM Research, An Accenture Federal Services Company; Columbia (SC); Remote; USD 70,000 - 91,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a ServiceNow Analyst to analyze and configure the ServiceNow platform, documenting requirements and implementing lightweight workflow changes. You will work with stakeholders to align capabilities, docs, and training with operational needs and continuity objectives.

Responsibilities include documenting requirements, configuring basic workflows and reports, maintaining architectures and procedures, and supporting DR testing.

Qualifications

• Bachelor's degree or equivalent in CS, IT, engineering, or related field.
• 0–3 years of experience in ServiceNow or ITSM support or related roles.
• Strong problem solving, communication, and collaboration skills.
• Familiarity with ServiceNow workflows, forms, reporting, or similar ITSM platforms.
• Ability to create and maintain high-quality documentation and configurations.
• Ability to obtain and maintain a Public Trust investigation and U.S. citizenship for this remote federal IT position.

Responsibilities

• Gather and document business and functional requirements for ServiceNow features.
• Configure basic workflows, forms, catalogs, and reports in ServiceNow.
• Maintain platform documentation, architecture diagrams, data flows, and procedures.
• Participate in backup, recovery, and DR planning and testing.
• Support training by contributing to user guides and knowledge-base articles.
• Coordinate with ServiceNow engineers on complex enhancements and UAT.
• Assist with routine operations and monitoring, including troubleshooting.

Skills

Problem solving

Communication

Collaboration

Requirements gathering

Documentation

Education

Bachelor's degree or equivalent

Tools

ServiceNow

ServiceNow Certified System Administrator

ITIL Foundation

Job description

ASM Research, An Accenture Federal Services Company, is seeking a ServiceNow Analyst to analyze and configure the ServiceNow platform, documenting requirements and implementing lightweight workflow changes. You will work with stakeholders to align capabilities, docs, and training with operational needs and continuity objectives.

Responsibilities include documenting requirements, configuring basic workflows and reports, maintaining architectures and procedures, and supporting DR testing.