Remote ServiceNow Analyst & IT Asset Steward

ASM Research, An Accenture Federal Services Company; Sacramento (CA); Remote; USD 70,000 - 91,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform. The role emphasizes documenting requirements, light workflow changes, and knowledge content updates to support ITSM and other processes.

You’ll maintain configurations and coordinate with engineers on advanced enhancements while supporting backup and DR testing. Ideal candidates will have a relevant degree and up to 3 years of experience, strong

Qualifications

• Bachelor's degree or equivalent in CS/IT/Engineering or related field.
• 0–3 years experience in ServiceNow, ITSM support, analysis, or related role.
• Strong problem-solving and communication skills; ability to translate needs into requirements and simple configurations.
• Familiarity with ServiceNow workflows, forms, reporting, and admin concepts.
• Ability to create and maintain high-quality configuration records and procedures.
• U.S. citizenship and ability to obtain Public Trust clearance for this remote federal IT position.

Responsibilities

• Gather and document business and functional requirements for ServiceNow features (ITSM and related processes).
• Configure basic workflows, forms, fields, catalogs, and reports in ServiceNow for incident, request, change, and related processes.
• Maintain platform documentation: configuration details, architecture diagrams, data flows, and procedures for audits and continuity planning.
• Participate in backup, recovery, and disaster-recovery planning and testing; update docs as changes occur.
• Assist with training by contributing user guides and knowledge-base articles for ServiceNow capabilities.
• Coordinate with ServiceNow engineers on more complex enhancements, providing requirements, test cases, and feedback during configuration and UAT.
• Support routine operations and monitoring, including basic troubleshooting and coordination with support teams.

Skills

ServiceNow knowledge

Communication

Documentation

Education

Bachelor's degree in CS/IT/Engineering

Tools

ServiceNow

ITSM tools

Job description

ASM Research, An Accenture Federal Services Company, is seeking a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform. The role emphasizes documenting requirements, light workflow changes, and knowledge content updates to support ITSM and other processes.

You’ll maintain configurations and coordinate with engineers on advanced enhancements while supporting backup and DR testing. Ideal candidates will have a relevant degree and up to 3 years of experience, strong