Remote Service Dispatcher (Vendor-Side)

Downtown Boulder Partnership; Pleasanton (CA); Remote; USD 45,000 - 60,000; Full time

Job summary

RPM is seeking a highly organized and results-driven Service Dispatcher to join our contractor services team in Pleasanton, CA.

This full-time remote position involves managing work orders, scheduling technicians, and ensuring excellent customer service. You will play a key role in the coordination of service operations while maintaining high customer satisfaction levels.

If you have experience in service dispatching and a passion for customer service, apply today to help streamline our operations!

Qualifications

• Prior experience as a service dispatcher or coordinator, specifically on the vendor side.
• Familiarity with technical fields such as HVAC, plumbing, electrical, or similar industries.
• Strong written and verbal communication skills.

Responsibilities

• Receive and process incoming work orders efficiently.
• Schedule and assign work orders to technicians based on expertise.
• Prepare accurate cost estimates and generate invoices.

Skills

Communication Skills

Organizational Skills

Problem-Solving

Tech Savvy

Customer Service Focus

Tools

GSuite (Google Workspace)

dispatch or work order management software

Job description

RPM is seeking a highly organized and results-driven Service Dispatcher to join our contractor services team in Pleasanton, CA.

This full-time remote position involves managing work orders, scheduling technicians, and ensuring excellent customer service. You will play a key role in the coordination of service operations while maintaining high customer satisfaction levels.

If you have experience in service dispatching and a passion for customer service, apply today to help streamline our operations!