Customer Care/ Dispatcher

Pacific Office Automation Inc.; Pleasanton (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Matched 401k

FSA programs

HSA programs

Job summary

Pacific Office Automation Inc. is searching for a Customer Care Representative/Dispatcher for our Pleasanton, CA office. The ideal candidate should demonstrate strong problem-solving skills, excellent customer service abilities, and a high attention to detail.

This role involves answering support calls, creating support tickets, and scheduling service calls. Advancement into leadership roles is encouraged, and the company offers comprehensive insurance plans and a matched 401k.

Qualifications

• 1-2 years of previous experience in dispatch or call center environment.
• Strong phone and verbal communication skills.
• High attention to detail.

Responsibilities

• Answer incoming support calls.
• Create support tickets on behalf of customers.
• Schedule service calls.

Skills

Problem-solving

Telephone skills

Customer service

Attention to detail

Multi-tasking

Organizational skills

Active listening

Bilingual

Tools

Microsoft Word

Microsoft Excel

IT ticketing support systems

Unified Communications

Job description

Position

We are seeking a Customer Care Representative/ Dispatcher for our office in Pleasanton, CA.

Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.

Responsibilities

• Answer incoming support calls
• Create support tickets on behalf of customers
• Identify and elevate issues to Helpdesk
• Document all call information according to standard operating procedures
• Use basic computer applications
• Communicate with customers, technicians, and salespeople
• Schedule service calls
• Meet monthly service goals
• Recognize, document, and alert the management team of trends in customer calls
• Route calls to appropriate resources

Qualifications

• 1‑2 years of previous dispatch experience and/or call center agent
• Experience using IT ticketing support systems
• Experience using Unified Communications for business solutions (Call Handling)
• Strong phone and verbal communication skills along with active listening
• Proven ability to multi‑task and work in fast‑paced environments
• High attention to detail and strong organizational skills
• Experience with Microsoft Word and Excel
• Bi‑lingual is a plus
• Advancement and growth into leadership roles
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA/HSA programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.