Remote Service Desk Technician I – IT Support

DAS Health; New York (NY); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work opportunities

Medical, Dental, and Vision Insurance

401(k) with Company Match

Company-Paid Life Insurance

Job summary

DAS Health is seeking a Service Desk Technician I to provide remote technical support to end users as a frontline member of the MSP team. You will respond to calls and emails, document service requests, and help ensure issues are promptly addressed to support reliable day-to-day operations.

The role requires a high school diploma, 1–3 years in a service desk, basic networking knowledge, and strong communication, problem-solving, and teamwork skills. Remote work from the U.S.

Qualifications

• High school diploma or GED equivalent.
• One to three years of experience in a Service Desk or IT support role.
• Fundamental knowledge of networking concepts.
• Strong problem-solving and troubleshooting skills.
• Basic knowledge of Windows Server environments.
• Excellent verbal and written communication skills.
• Strong attention to detail, organization, note-taking, and the ability to capture technical information accurately.
• Ability to manage multiple priorities and demonstrate effective time-management skills.
• Ability to work proactively and collaboratively as part of a team.
• Ability to learn new systems and processes quickly.

Responsibilities

• Respond to incoming Service Desk calls and emails.
• Create service tickets and gather essential client information, including company and user details, issue descriptions, and the number of affected users.
• Resolve basic account and access issues, including password resets, Microsoft 365 license changes, and local or domain user updates.
• Troubleshoot operating system, Microsoft 365, network connectivity, mapped drive, and printer issues.
• Install approved client-side software and configure email on mobile devices.
• Add, update, and maintain client service information in runbooks as needed.
• Perform other duties as assigned.

Skills

Networking concepts

Problem-solving

Windows Server basics

Communication skills

Time management

Teamwork

Learning new systems

Education

High school diploma or GED

Job description

DAS Health is seeking a Service Desk Technician I to provide remote technical support to end users as a frontline member of the MSP team. You will respond to calls and emails, document service requests, and help ensure issues are promptly addressed to support reliable day-to-day operations.

The role requires a high school diploma, 1–3 years in a service desk, basic networking knowledge, and strong communication, problem-solving, and teamwork skills. Remote work from the U.S.