Remote Service Desk Technician

TEKsystems; Dublin (OH); Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Savings Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off / PTO

Job summary

TEKsystems seeks a Service Desk Technician to provide high-quality technical support for business applications and technology services. The role acts as a primary contact for users with issues, account access concerns, or application questions, requiring strong customer service and troubleshooting skills.

This contract position offers remote work with a pay range of $18.00–$20.00 per hour. Benefits may include insurance, retirement plans, and other standard offerings for temporary staff.

Qualifications

• Experience in a help desk/service desk environments.
• Strong troubleshooting and problem solving skills.
• Excellent verbal and written communication skills.
• Experience supporting end users with application, website, or account-related issues.
• Familiarity with ticketing or IT service management systems.

Responsibilities

• Provide technical support via phone, email, chat and other channels.
• Troubleshoot and resolve application, access, account, and system-related issues.
• Respond to customer inquiries regarding system functionality, procedures, and service interruptions.
• Document incidents, requests, troubleshooting steps, and resolutions within a ticket management system.
• Escalate complex issues to appropriate support teams when necessary.
• Partner with users to understand business needs and identify technology solutions.
• Perform user account maintenance, including password resets, account unlocks, and access support.
• Collaborate with internal teams to resolve incidents and improve the overall customer experience.
• Follow established service processes, procedures, and service-level expectations.
• Maintain accurate records and ensure timely follow-up on support requests.

Skills

Help desk experience

Troubleshooting

Communication skills

End-user support

Ticketing systems

Customer service

Independence

Fast-paced environment

Tools

ITSM software

Job description

TEKsystems seeks a Service Desk Technician to provide high-quality technical support for business applications and technology services. The role acts as a primary contact for users with issues, account access concerns, or application questions, requiring strong customer service and troubleshooting skills.

This contract position offers remote work with a pay range of $18.00–$20.00 per hour. Benefits may include insurance, retirement plans, and other standard offerings for temporary staff.