Remote Service Desk Technician – On-Call Support

Mytech Partners; San Antonio (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Vacation days

Sick time

Volunteer time

Medical coverage

Dental coverage

Vision coverage

Life Insurance

STD/LTD

Professional Development

401k with match

Profit sharing

Job summary

Mytech Partners is seeking a Help Desk professional to remotely support our managed clients’ end users. This role sits on the Help Desk Team and may require on-call rotations outside standard hours to ensure client systems stay operational.

The position is located in San Antonio, TX, with compensation ranging from $19.23 to $26.44 per hour. You will handle remote client requests, diagnose issues, and document steps to resolution while working collaboratively with the Service department.

Qualifications

• Prior industry experience desired, specifically supporting Microsoft-based workstations.
• Ability to concisely document processes, issues, resolutions; strong writing skills required.
• Ability to respond with a sense of urgency.
• Strong problem solving and critical thinking abilities.
• Ability to successfully and effectively work independently and within a team structure.

Responsibilities

• Remote support of Mytech Partner’s managed services clients during business hours.
• Respond to client service requests.
• Troubleshoot client technical issues.
• Answer phone calls and assist with after-hours emergency support.
• Assist in disaster recovery and emergency situations.
• Perform scheduled maintenance for client networks.
• Assist with application updates, platform upgrades, and patching.
• Document all steps taken and issue resolution.

Skills

Documentation

Written communication

Urgency awareness

Problem solving

Team collaboration

Customer relations

Job description

Mytech Partners is seeking a Help Desk professional to remotely support our managed clients’ end users. This role sits on the Help Desk Team and may require on-call rotations outside standard hours to ensure client systems stay operational.

The position is located in San Antonio, TX, with compensation ranging from $19.23 to $26.44 per hour. You will handle remote client requests, diagnose issues, and document steps to resolution while working collaboratively with the Service department.