Remote Service Desk Tech I – After-Hours Support

Mytech Partners; San Antonio (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Vacation days

Sick time

Volunteer time

Healthcare coverage

401k with match

Profit sharing

Professional development

Job summary

Mytech Partners in San Antonio, TX is seeking a Service Desk Technician I to remotely support managed clients’ end users as part of the Help Desk Team. The role requires after-hours on-call rotations and a focus on documentation and timely issue resolution.

Ideal candidates will have experience with Microsoft-based workstations, strong written communication, and the ability to work independently or within a team.

Qualifications

• Prior industry experience with Microsoft-based workstations preferred.
• Ability to concisely document processes, issues, resolutions; strong writing skills required.
• Ability to respond with a sense of urgency.
• Strong problem solving and critical thinking abilities.
• Ability to work independently and in a team.

Responsibilities

• Remote support of managed services clients during business hours.
• Respond to client service requests.
• Troubleshoot client technical issues.
• Answer phone calls and assist with after-hours emergency support.
• Assist in disaster recovery and emergency situations.
• Perform scheduled maintenance for client networks.
• Assist with application updates, platform upgrades, and patching.
• Document all steps taken and issue resolution.

Skills

Microsoft-based workstations

Documentation

Urgency response

Problem solving

Team collaboration

Customer relationships

Job description

Mytech Partners in San Antonio, TX is seeking a Service Desk Technician I to remotely support managed clients’ end users as part of the Help Desk Team. The role requires after-hours on-call rotations and a focus on documentation and timely issue resolution.

Ideal candidates will have experience with Microsoft-based workstations, strong written communication, and the ability to work independently or within a team.