IT Service Desk Specialist - Remote Support Ready

Silver Ventures, Inc.

San Antonio (TX)

On-site

USD 52,000 - 70,000

Full time

6 days ago

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Job summary

Silver Ventures, Inc. is seeking an IT Service Desk Analyst in San Antonio to provide reliable technical assistance and proactive problem solving. You will handle end-user inquiries, log and prioritize incidents, and escalate complex issues while documenting resolutions in the ticketing system.

The role requires 3-5 years in a help desk or technical support capacity, strong IT knowledge, and excellent communication. A fast-paced environment and teamwork across IT teams are expected.

Qualifications

Minimum 3-5 years proven experience in a help desk or technical support role.
Strong knowledge of IT systems, network infrastructure, and troubleshooting techniques.
Excellent communication skills and ability to interact professionally with diverse groups.
Experience with remote support tools.

Responsibilities

Responding to service desk inquiries and providing technical support to end users.
Incident management: logging, categorizing and prioritizing incidents and requests with accurate records.
Troubleshooting hardware, software, and network issues.
Escalating complex technical issues to the appropriate IT teams.
Documenting support requests and resolutions in the ticketing system.
Contributing to the improvement of IT processes and procedures.

Skills

IT support

Remote support

Customer service

Troubleshooting

Tools

Ticketing system

Remote desktop tools

Job description

The role requires 3-5 years in a help desk or technical support capacity, strong IT knowledge, and excellent communication. A fast-paced environment and teamwork across IT teams are expected.

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