IT Service Desk Specialist - Fast-Paced Remote Support

Silver Ventures; San Antonio (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Silver Ventures, Inc. in San Antonio, TX is seeking an IT Service Desk Analyst to deliver reliable technical assistance and proactive problem solving to ensure secure, efficient operations across our digital environment.

You will handle inquiries, log incidents, troubleshoot hardware/software/network issues, escalate where needed, and document resolutions. The role emphasizes collaboration and customer satisfaction in a fast-paced setting.

Qualifications

• 3–5 years of hands-on help desk or technical support experience.
• Strong knowledge of IT systems, networks, and troubleshooting.
• Excellent communication and professional interaction with diverse groups.
• Experience with remote support tools.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Respond to service desk inquiries and provide technical support to end users.
• Log, categorize, and prioritize incidents and requests with accurate records.
• Troubleshoot hardware, software, and network issues.
• Escalate complex issues to appropriate IT teams.
• Document requests and resolutions in the ticketing system.
• Contribute to IT processes and procedures improvements.

Skills

Incident management

Troubleshooting

Communication skills

Prioritization

Tools

Remote support tools

Job description

Silver Ventures, Inc. in San Antonio, TX is seeking an IT Service Desk Analyst to deliver reliable technical assistance and proactive problem solving to ensure secure, efficient operations across our digital environment.

You will handle inquiries, log incidents, troubleshoot hardware/software/network issues, escalate where needed, and document resolutions. The role emphasizes collaboration and customer satisfaction in a fast-paced setting.