Remote Service Desk Associate - First-Line Support

Morgan Hunter; Kansas City (MO); Remote; USD 42,000 - 56,000; Full time

Job summary

Morgan Hunter is recruiting a Customer Service Desk Associate for a one-year remote contract to deliver excellent customer service for application-related questions and basic troubleshooting. You will work across phone, email, and chat channels to resolve issues and document inquiries.

The ideal candidate has 1+ years in customer service or help desk roles, strong communication, and the ability to remain patient and professional in sensitive situations while guiding users to solutions.

Qualifications

• 1+ years of customer service or help desk experience preferred.
• Ability to troubleshoot issues independently.
• Strong listening and communication skills.
• Patient and empathetic in sensitive situations.
• Ability to research questions and provide clear solutions.
• Familiarity with web applications and Microsoft Office.
• Experience with Jira Service Desk is a plus.

Responsibilities

• Provide first-level support to customers through phone, email, chat, and other communication channels
• Answer questions about online applications, services, and account access
• Troubleshoot basic technical issues, including password resets, account unlocks, and browser-related problems
• Document customer inquiries, service requests, and resolutions in a ticketing system
• Manage incoming calls and shared inbox tickets during assigned shifts
• Research customer questions and elevate complex issues to appropriate support teams
• Handle sensitive customer information with professionalism and confidentiality
• Collaborate with team members to improve service quality and response times

Skills

Customer service

Communication skills

Problem solving

Empathy

Research ability

Multi-system navigation

Tools

Jira Service Desk

Job description

Morgan Hunter is recruiting a Customer Service Desk Associate for a one-year remote contract to deliver excellent customer service for application-related questions and basic troubleshooting. You will work across phone, email, and chat channels to resolve issues and document inquiries.

The ideal candidate has 1+ years in customer service or help desk roles, strong communication, and the ability to remain patient and professional in sensitive situations while guiding users to solutions.