Remote Service Desk Analyst - Windows & AD Support

TEKsystems; Reston (VA); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short/Long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is seeking a Contract Service Desk professional for a fully remote role based in Reston, VA. You will handle 10–20 tickets daily, utilizing Windows 10, Office 365, and Active Directory for password resets while delivering strong customer service. The position requires Pacific time hours and verification of 5 years of employment with a drug test and background check.

The role is entry level, 15.00–18.00 USD per hour, with eligible benefits and a fast-paced IT support environment.

Qualifications

• This person must provide 5 years of verifiable employment.
• Must pass a drug test and background check.
• 5 years of employment can be across non-IT roles if verifiable.

Skills

Troubleshooting

Customer service

Windows 10

Phone support

Office 365

Tools

Active Directory

Job description

TEKsystems is seeking a Contract Service Desk professional for a fully remote role based in Reston, VA. You will handle 10–20 tickets daily, utilizing Windows 10, Office 365, and Active Directory for password resets while delivering strong customer service. The position requires Pacific time hours and verification of 5 years of employment with a drug test and background check.

The role is entry level, 15.00–18.00 USD per hour, with eligible benefits and a fast-paced IT support environment.