Remote Service Desk Analyst I — IT Support & Customer Care

Scorpion Therapeutics; Virginia Beach (VA); Hybride; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Hybrid work option

Bonus potential

Résumé du poste

Scorpion Therapeutics is seeking a Service Desk Analyst I to provide Level 1 technical support for ePlus customers, resolving hardware and software issues and ensuring smooth IT operations.

You will troubleshoot, document incidents, track issues through resolution, and deliver excellent customer service via phone, email, and in person. Collaboration and mentorship within the team are encouraged.

Qualifications

• High school diploma required.
• At least 1 year of customer service experience.
• Familiarity with relevant software/hardware.
• Proficiency with call tracking systems (ServiceNow a plus).

Responsabilités

• Troubleshooting hardware and software issues.
• Documenting incidents and tracking issues through resolution.
• Provide excellent customer service via phone, email, and in person.
• Mentorship and teamwork within the support environment.

Connaissances

Customer service

Teamwork

Phone/Email support

Formation

High school diploma

Associate degree

IT certifications

Outils

ServiceNow

Description du poste

Scorpion Therapeutics is seeking a Service Desk Analyst I to provide Level 1 technical support for ePlus customers, resolving hardware and software issues and ensuring smooth IT operations.

You will troubleshoot, document incidents, track issues through resolution, and deliver excellent customer service via phone, email, and in person. Collaboration and mentorship within the team are encouraged.