Service Desk Analyst I (Req #1433)

Scorpion Therapeutics; Virginia Beach (VA); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Hybrid work option

Bonus potential

Job summary

Scorpion Therapeutics is seeking a Service Desk Analyst I to provide Level 1 technical support for ePlus customers, resolving hardware and software issues and ensuring smooth IT operations.

You will troubleshoot, document incidents, track issues through resolution, and deliver excellent customer service via phone, email, and in person. Collaboration and mentorship within the team are encouraged.

Qualifications

• High school diploma required.
• At least 1 year of customer service experience.
• Familiarity with relevant software/hardware.
• Proficiency with call tracking systems (ServiceNow a plus).

Responsibilities

• Troubleshooting hardware and software issues.
• Documenting incidents and tracking issues through resolution.
• Provide excellent customer service via phone, email, and in person.
• Mentorship and teamwork within the support environment.

Skills

Customer service

Teamwork

Phone/Email support

Education

High school diploma

Associate degree

IT certifications

Tools

ServiceNow

Job description

Role

Service Desk Analyst I providing Level 1 technical support to ePlus customers, resolving hardware and software issues.

Responsibilities

• troubleshooting
• documenting incidents
• tracking issues through resolution
• offering excellent customer service via phone, email, and in person
• mentorship and teamwork within the support environment

Requirements

• High school diploma
• at least one year of customer service experience
• familiarity with relevant software/hardware
• proficiency with call tracking systems (ServiceNow experience a plus)

Preferred qualifications

• two years of Service Desk experience
• an associate degree
• relevant IT certifications

Specifics

• support of IT infrastructure, issue resolution, and customer interactions
• work schedule Tuesday-Saturday, 1pm-10pm ET
• location in or near Virginia Beach, VA
• reliable high-speed internet and camera presence required for remote/hybrid work

Salary

The salary range is $16.83–$24.04 hourly, with potential bonuses and benefits, emphasizing a customer-focused, collaborative environment aligned with company values.