Service Desk Analyst I — Evening Support Virginia Beach

ePlus inc.; Virginia Beach (VA); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Employee stock purchase program

Paid time off

Job summary

ePlus inc. is seeking a Service Desk Analyst I to answer technical support calls and emails, providing Level 1 assistance to the customer base. The role involves diagnosing, describing and tracking issues through resolution, with emphasis on timely communication and effective problem solving.

The position supports remote/hybrid work, requires reliable internet access, and involves shift hours Sun-Thu 4pm-1am EST. Growth in technical skills is encouraged in a collaborative team environment.

Qualifications

• High School diploma or equivalent required.
• 1 year of Customer Service experience required.
• Knowledge of ServiceNow is a plus.
• Proficiency in MS Excel, Word and Outlook.

Responsibilities

• Provide excellent customer service to our customers.
• Respond to inquiries in person, electronically and via phone.
• Troubleshoot, problem solve and resolve customer issues.
• Document, track and monitor problems to ensure resolution in a timely manner.
• Mentor and/or train Service Desk Analysts.

Skills

Customer service

Verbal communication

Written communication

Technical troubleshooting

Team player

Education

Associate degree

IT certification

Tools

ServiceNow

MS Excel

MS Word

MS Outlook

Job description

ePlus inc. is seeking a Service Desk Analyst I to answer technical support calls and emails, providing Level 1 assistance to the customer base. The role involves diagnosing, describing and tracking issues through resolution, with emphasis on timely communication and effective problem solving.

The position supports remote/hybrid work, requires reliable internet access, and involves shift hours Sun-Thu 4pm-1am EST. Growth in technical skills is encouraged in a collaborative team environment.