Remote Service Desk Analyst I – Evening Shift (VA Beach)

ePlus; United States; Híbrido; USD 22.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401(k) eligibility

Stock purchase program

Paid time off (vacation, sick time, PT

Descripción de la vacante

ePlus is seeking a Service Desk Analyst I to provide Level 1 technical support to our customers in the Virginia Beach area. You will answer calls and emails, diagnose issues, and document resolutions while working with a collaborative team.

The role requires a high school diploma, basic knowledge of common software/hardware, and strong verbal and written communication skills. The position may be remote/hybrid with mandatory camera and reliable internet access.

Formación

• High School diploma required.
• Knowledge of software, hardware and other equipment.
• Call tracking applications; ServiceNow experience a plus.
• 1 year of customer service experience required.
• Strong verbal communication skills.
• Strong written communication skills.
• Motivated to continually improve technical skills.
• Familiarity with MS Excel, Word and Outlook.

Responsabilidades

• Provide excellent customer service to our customers, at all times.
• Respond to customer inquiries in person, electronically and via phone.
• Troubleshoot, problem solve and resolve customer issues.
• Document, track and monitor problems to ensure resolution in a timely manner.
• Work in a team environment and participate positively with the team.
• Update customers when issues are resolved.
• Update relevant issue tracking systems appropriately.
• Mentor and/or train Service Desk Analyst’s.

Conocimientos

Verbal communication

Written communication

Technical curiosity

Educación

Associate degree

IT certification

Herramientas

ServiceNow

Descripción del empleo

ePlus is seeking a Service Desk Analyst I to provide Level 1 technical support to our customers in the Virginia Beach area. You will answer calls and emails, diagnose issues, and document resolutions while working with a collaborative team.

The role requires a high school diploma, basic knowledge of common software/hardware, and strong verbal and written communication skills. The position may be remote/hybrid with mandatory camera and reliable internet access.