Service Desk Analyst I (VA Beach) — Level 1 Tech Support

ePlus inc.; Virginia Beach (VA); On-site; USD 48,279,000 - 68,884,000; Full time

Job summary

ePlus inc. is seeking a Service Desk Analyst I to join our Virginia Beach team. You will provide Level 1 technical support by phone and email, diagnose issues, and track progress until resolution.

The role requires at least one year of customer service experience and familiarity with call-tracking tools; ServiceNow is a plus. Candidates must be located near Virginia Beach and work Tuesday–Saturday 1pm–10pm ET.

Qualifications

• One year of customer service experience required.
• Knowledge of call tracking applications; ServiceNow a plus.
• Must be motivated to continually improve technical skills.
• Familiar with MS Excel, Word, and Outlook.
• Two years of Service Desk/Help Desk experience acceptable.

Responsibilities

• Provide excellent customer service to customers at all times.
• Respond to inquiries in person, electronically and by phone.
• Troubleshoot and resolve customer issues.
• Document, track and monitor problems to resolution.
• Work in a team environment and contribute positively.
• Update customers on issue resolutions.
• Update relevant issue tracking systems.
• Mentor and train Service Desk Analysts.

Skills

Customer service

Service desk

Technical skills

Office apps

Tools

ServiceNow

Job description

ePlus inc. is seeking a Service Desk Analyst I to join our Virginia Beach team. You will provide Level 1 technical support by phone and email, diagnose issues, and track progress until resolution.

The role requires at least one year of customer service experience and familiarity with call-tracking tools; ServiceNow is a plus. Candidates must be located near Virginia Beach and work Tuesday–Saturday 1pm–10pm ET.