Evening Service Desk Analyst I (Hybrid)

ePlus Technology, inc.; Virginia Beach (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

ePlus Technology, inc. in Virginia Beach, VA is seeking a Service Desk Analyst I to join our team. You will answer support calls and emails, provide Level 1 technical assistance, and log issues to drive timely resolution.

The role requires strong customer service, basic software/hardware knowledge, and familiarity with MS Office tools; two years of service desk experience is preferred. Shift: Sat-Wed 4pm–1am EST.

Qualifications

• One year of Customer Service experience required.
• Knowledgeable in MS Excel, Word, Outlook.
• Working knowledge of fundamental operations of relevant software, hardware and other equipment.

Responsibilities

• Provide excellent customer service to our customers, at all times.
• Respond to customer inquiries in person, electronically and via phone.
• Troubleshoot, problem solve and resolve customer issues.
• Document, track and monitor problems to ensure resolution in a timely manner.
• Work in a team environment and participate positively with the team.
• Update customers when issues are resolved.
• Update relevant issue tracking systems appropriately.
• Mentor and/or train Service Desk Analysts.

Skills

Customer Service

MS Excel

MS Word

Outlook

ServiceNow

Communication

Tools

ServiceNow

Job description

ePlus Technology, inc. in Virginia Beach, VA is seeking a Service Desk Analyst I to join our team. You will answer support calls and emails, provide Level 1 technical assistance, and log issues to drive timely resolution.

The role requires strong customer service, basic software/hardware knowledge, and familiarity with MS Office tools; two years of service desk experience is preferred. Shift: Sat-Wed 4pm–1am EST.