Remote Service Desk Analyst I

Carolinas Medical Center; United States; Remote; USD 33,000 - 50,000; Full time

Job summary

Carolinas Medical Center is seeking a Service Desk professional to provide first-line technical support for computers, servers, applications and hardware. You will document interactions, troubleshoot basic issues and escalate complex problems as needed.

The role offers a full-time schedule with a 40-hour week, including a Saturday–Tuesday shift pattern and a training period. Remote eligibility applies for numerous US states, with some restrictions.

Qualifications

• Minimum of 1 year of experience in customer service, call center, or Service Desk support.
• Excellent interpersonal and communication skills.
• Ability to learn quickly and support software applications.
• Basic knowledge of LAN/WAN concepts and hardware.
• Experience with ticketing or service management systems.

Responsibilities

• Provide initial support for LAN/WAN software, hardware, and printer issues.
• Respond to incidents and service requests and document in the tracking system.
• Escalate unresolved problems to second-tier support when needed.
• Maintain clear communication with customers and ensure timely ticket closures.
• Adhere to Advocate Health policies and procedures.

Job description

Carolinas Medical Center is seeking a Service Desk professional to provide first-line technical support for computers, servers, applications and hardware. You will document interactions, troubleshoot basic issues and escalate complex problems as needed.

The role offers a full-time schedule with a 40-hour week, including a Saturday–Tuesday shift pattern and a training period. Remote eligibility applies for numerous US states, with some restrictions.