Frontline Healthcare IT Service Desk Analyst – 1st Shift

Self Regional Healthcare

Greenwood (SC)

On-site

USD 25,000 - 39,000

Part time

14 days+

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Job summary

Self Regional Healthcare in Greenwood, SC, is seeking a Service Desk Analyst for the Resource Pool on 1st shift (8:00 AM–5:00 PM, Monday–Friday). You will provide front-line IT support for hospitals, ambulatory practices, and patient-facing apps like MyChart, resolving hardware, software, and network issues.

The role emphasizes strong troubleshooting, clear communication, and customer service for staff and patients.

Qualifications

Associate degree preferred; relevant work experience considered.
1–2 years of technical support or service desk experience, healthcare preferred.
Familiarity with Epic EHR and MyChart strongly preferred.
Excellent verbal and written communication; ability to assist non-technical users.

Responsibilities

Respond promptly to IT service desk calls, emails, and tickets from staff and patients.
Provide first-level support for desktops, laptops, printers, mobile devices, software, and clinical systems.
Assist patients with MyChart-related inquiries (login, setup, password resets).
Monitor system alerts and escalate critical issues to technical teams as needed.
Document troubleshooting steps and contribute to knowledge base and service docs.
Collaborate with IT teammates to resolve incidents and service requests.
Inform IT leadership of significant incidents and patterns.