Remote Service Desk Analyst I - Customer Support

Advocate Health; Chicago (IL); Remote; USD 33,000 - 50,000; Full time

Job summary

Advocate Health is seeking a Service Desk professional to support LAN/WAN software, desktops, printers, and network status from a fully remote position across the United States. The role requires 1 year of customer service experience and a high school diploma, with a regular Saturday-Tuesday 1:00 PM–11:30 PM schedule and a training period.

This remote role excludes CA/CO/WA/NYC and certain international locations, adheres to Advocate Health policies, and emphasizes strong communication and

Qualifications

• High School diploma or equivalent required.
• Typically 1 year of experience in customer service, call center, or Service Desk support.
• Strong interpersonal and communication skills; ability to learn quickly.

Responsibilities

• Provide first-line support for LAN/WAN-based software, desktops, printers, and network status.
• Ask clarifying questions, offer options, and determine issue complexity.
• Document interactions thoroughly in the service management system and close tickets.
• Escalate unresolved issues to second-tier support as needed.
• Maintain service levels and communicate status to customers.

Skills

Customer service

Communication

Technical aptitude

Problem solving

Education

High School diploma or equivalent

Job description

Advocate Health is seeking a Service Desk professional to support LAN/WAN software, desktops, printers, and network status from a fully remote position across the United States. The role requires 1 year of customer service experience and a high school diploma, with a regular Saturday-Tuesday 1:00 PM–11:30 PM schedule and a training period.

This remote role excludes CA/CO/WA/NYC and certain international locations, adheres to Advocate Health policies, and emphasizes strong communication and