Remote Service Desk Analyst I

Advocate Health; United States; Remote; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Retirement plan

Educational assistance

Job summary

Advocate Health is seeking a Service Desk professional to deliver initial technical support for computers, servers, applications and hardware. The role is fully remote for selected states with a 40-hour work week, schedules including evenings and weekends as posted.

Ideal candidates have strong customer service skills, basic IT knowledge, and the ability to learn quickly. Training occurs prior to full shift deployment, with benefits and comprehensive compensation as part of Total Rewards.

Qualifications

• High School Diploma or equivalent.
• Typically requires 1 year of experience in customer service, call center, or Service Desk support.
• Strong interpersonal, customer service and service recovery skills.

Responsibilities

• Provides initial support troubleshooting for LAN/WAN-based software, desktop computing equipment, printers, network status and applications.
• Gathers issue information from customers, asks clarifying questions and determines complexity.
• Escalates unresolved interactions to second-tier support as needed.
• Documents all customer interactions in the service management system.
• Maintains ticket status with timely follow-up to close the ticket.
• Adheres to Advocate Health policies and procedures.

Skills

Customer service

Communication

Technical aptitude

Multitasking

Call etiquette

Education

High School Graduate or equivalent

Tools

Call tracking system

Job description

Advocate Health is seeking a Service Desk professional to deliver initial technical support for computers, servers, applications and hardware. The role is fully remote for selected states with a 40-hour work week, schedules including evenings and weekends as posted.

Ideal candidates have strong customer service skills, basic IT knowledge, and the ability to learn quickly. Training occurs prior to full shift deployment, with benefits and comprehensive compensation as part of Total Rewards.