Healthcare IT Service Desk Analyst – 1st Shift

Self Regional Healthcare; Greenwood (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

Self Regional Healthcare in Greenwood, SC is seeking a Service Desk Analyst to deliver front-line IT support across a multi-facility health system, including MyChart and other patient-facing applications. The role requires troubleshooting hardware and software, monitoring system health, and providing responsive service to staff and patients.

You will handle tickets, configure accounts for new users, assist with password resets, and document steps in the knowledge base while maintaining security

Qualifications

• Associate’s degree in IT or related field; experience may substitute.
• 1–2 years in technical support or service desk; healthcare preferred.
• Familiarity with Epic EHR and MyChart strongly preferred.
• Clear communication with non-technical users required.

Responsibilities

• Respond promptly to IT service desk calls, emails, and tickets from staff and patients.
• Provide first-level support for desktops, printers, mobile devices, software, and clinical systems.
• Assist patients with MyChart inquiries such as login issues and password resets.
• Monitor system alerts and escalate issues to appropriate teams.
• Document troubleshooting steps and contribute to the knowledge base.
• Collaborate with IT colleagues to resolve incidents and requests.

Skills

Verbal and written communication

Organizational skills

Customer-focused

Multitasking ability

Technical troubleshooting

Education

Associate’s degree in Information Technology or related field

Tools

Epic EHR

MyChart

Job description

Self Regional Healthcare in Greenwood, SC is seeking a Service Desk Analyst to deliver front-line IT support across a multi-facility health system, including MyChart and other patient-facing applications. The role requires troubleshooting hardware and software, monitoring system health, and providing responsive service to staff and patients.

You will handle tickets, configure accounts for new users, assist with password resets, and document steps in the knowledge base while maintaining security